This is a Health Contact Centre Administration Officer role with NSW Health based in Sydney, NSW, AU NSW Health Role Seniority - junior More about the Health Contact Centre Administration Officer role at NSW Health An exciting opportunity to join a remarkable organisation located in North Ryde Employment Type: Permanent Part Time Position Classification: Administration Officer Level 3 Remuneration: $35.84 - $36.96 per hour Hours Per Week: 32 Requisition ID: REQ625618 Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives. NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism. Where you'll be working Macquarie Hospital, North Ryde What You'll Be Doing The purpose of the NSLHD Health Contact Centre is to provide a safe, simple, reliable telephone – based ‘Single Point of Access’ to a range of Northern Sydney Local Health District (NSLHD) Health services for the community and service providers across the NSLHD. The NSLHD Health Contact Centre is responsible for the provision of community health intake and admission functions for a targeted range of community health services across the NLSHD, the facilitation of timely patient and service information across the care continuum to better inform decision making, service co-ordination and client/carer outcomes, reporting of service provider demand against service provider capacity and actively manage service wait lists where unavoidable, and the management of the at risk elderly and chronic care register. People of Aboriginal and/or Torres Strait Islander background are encouraged to apply. Candidates Will Need To Meet The Following Criteria What is your understanding of the Northern Sydney Local Health District, Acute/Sub Acute sector, Primary and Community Area and General Practice? Demonstrated knowledge and skills in delivering a customer focused service with excellent telephone manner. Previous experience working in a challenging and pressured environment with capacity to take direction and exercise initiative as required. Need more information? Click here for the Position Description Find out more about applying for this position For role related queries or questions contact Deborah Armstrong on Deborah.Armstrong@health.nsw.gov.au The team enriching health in millions of ways every day. Applications Close: 20 December 2025 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing telephone-based access to health services Managing patient and service information Supporting the elderly and chronic care register Key Strengths Customer service skills ⚡ Ability to work under pressure Understanding of health services Why NSW Health is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with NSW Health not with Hatch.
