This is a Senior Investigator role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - senior More about the Senior Investigator role at NSW Department of Customer Service Senior Investigator - Building Commission NSW Clerk Grade: 7/8 ($113,574 - $125,720 Super) Duration:Ongoing, Full-time Location: Parramatta 2 - 3 days per week, with hybrid and flexible working conditions available. Lead Investigations That Protect NSW Communities and Shape Industry Standards Join the Building Commission NSW Investigation & Enforcement team, and play a critical role in safeguarding the integrity of the building and construction sector. This is your opportunity to contribute to meaningful work that impacts the built environment and the lives of NSW residents. About the Building Commission NSW Building Commission NSW is the state's building and construction regulator, established to strengthen standards, capability, and resilience across the sector. We work collaboratively with industry and consumers to deliver quality homes, protect the community, and meet NSW's housing targets. Our focus is on transparency, accountability, and innovation, making the Commission an exciting place to build a meaningful career. About the role As a Senior Investigator, you'll lead and deliver a variety of complex investigations and compliance activities that uphold building standards across NSW. You'll bring proven experience in managing sensitive and challenging cases, along with strong skills in researching and interpreting legislation and policy. Working within the Investigations & Enforcement team, you'll collaborate closely with colleagues to achieve team objectives and service commitments. In this role, you'll also provide expert advice on legislation such as the Home Building Act 1989 to junior investigators, licence holders, and members of the public. Essential Requirements: Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies Satisfactory criminal history check Certificate IV (Government) Investigations or similar qualification or the preparedness to undertake employee sponsored program Regular travel throughout NSW Employees are expected to hold a valid driver's licence throughout employment Key Responsibilities: Conduct and supervise multi-faceted investigations and compliance activities under relevant legislation. Lead proactive compliance operations to educate licence holders and traders on their obligations. Gather and review evidence, prepare briefs, and maintain accurate records for decision-making and court processes. Provide specialist advice to internal and external stakeholders to maximise regulatory outcomes. Maintain up-to-date knowledge of legislation, policy, and procedures to ensure best practice. Mentor and guide team members to deliver innovative regulatory services. To be successful in this role you will: Proven experience in conducting formal investigations or similar compliance activities. Ability to interpret legislation and apply sound judgment in decision-making. Possess strong analytical, organisational and communication skills. Be able to manage competing priorities and make sound decisions; Strong understanding of investigative processes, rules of evidence, and brief preparation Have the ability to read and understand legislation - Home Building Act 1989 Proven ability to make effective decisions on complex or sensitive matters What we need from you: An up-to-date CV. A cover letter (max. 2 pages) outlining how your skills and experience align with the role. The recruitment process will include an application review, interview, workplace assessment, and reference checks. A talent pool may be created for future vacancies with similar requirements. Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Marina Hana via marina.hana@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Sunday, 18th of January 2026 (9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact marina.hana@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️♂️ Leading investigations Providing specialist advice Mentoring team members Key Strengths Investigative skills Legislation interpretation Analytical skills Mentoring ⚖️ Compliance operations ️ Record keeping Why NSW Department of Customer Service is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
