This is a Nexus Case Manager role with The GEO Group Australia based in Ravenhall, VIC, AU The GEO Group Australia Role Seniority - mid level More about the Nexus Case Manager role at The GEO Group Australia Transform Lives, Strengthen Communities Full-Time salary $94,000 to $104,000 (based on experience) plus superannuation Are you passionate about creating lasting change and helping people rebuild their lives after incarceration? Do you thrive in a role where every day brings the opportunity to make a tangible difference? If so, this is your chance to join a pioneering team at the forefront of rehabilitation and reintegration in Victoria. Why This Role Matters As a Nexus Case Manager, you’ll be the bridge between custody and community. You’ll work intensively with men pre- and post-release, guiding them through the challenges of reintegration and empowering them to build safer, healthier, and more connected lives. This is not just case management, it’s about changing trajectories, reducing re-offending, and strengthening families and communities. About Ravenhall Correctional Centre Ravenhall is Victoria’s largest medium-security prison, designed with innovation and humanity at its core. With dedicated units for forensic mental health and complex behavioural needs, Ravenhall embodies GEO’s Continuum of Care philosophy, supporting individuals both inside prison and beyond the gate. Through partnerships with Forensicare, GEO HealthCare Plus, The Y, Honeywell, and Bendigo Kangan Institute of TAFE, Ravenhall delivers an integrated service system that tackles the root causes of offending and builds pathways to success. About The Bridge Centre The Bridge Centre is Australia’s first-of-its-kind Community Reintegration Centre, offering specialist post-release support. Here, men continue their rehabilitation journey with the guidance of expert case managers and community partners. It’s a place of hope, opportunity, and transformation, where reintegration is not just supported, but actively nurtured. What You Will Do As a Nexus Case Manager, you will: Build strong, professional relationships with clients and their families to support reintegration Develop tailored Individual Reintegration and Support Plans pre-release Provide assertive outreach for up to three months post-release, ensuring clients engage with housing, employment, education, health, and community services Maintain and grow networks with state-wide service providers to maximise opportunities for clients Deliver crisis support and referrals when needed, ensuring no one falls through the cracks Contribute to program development, data management, and strategic growth This role is based across Ravenhall Correctional Centre (Ravenhall, VIC) and The Bridge Centre (Richmond, VIC), with outreach in the community and occasional interstate travel. Is This You? Your Essential Skills for Success Tertiary qualifications in Social Work, Psychology, Welfare, Human Services, or equivalent experience Strong knowledge of the Victorian Criminal Justice System and evidence-based reintegration practices Experience working with diverse communities, including Aboriginal and Torres Strait Islander clients, and those with mental health or cognitive impairments Current Australian driver’s licence and ability to obtain security clearance Resilient, empathetic, and skilled in building non-judgemental professional relationships The Rewards: Investing in Your Career and Wellbeing Joining GEO means being part of a team committed to professional excellence and making a real difference. We offer a compelling range of benefits: Role diversity and internal career progression opportunities Professional development opportunities (including further education sponsorship) Competitive salary and free parking Employee Assistance Program Staff gym Subsidised meals Fitness Passport to promote wellbeing Discounted gym and pool access for members and their families to over 1500 fitness facilities across Australia Discounted Private Health Insurance (Medibank Private) For more information about our organisation visit our website www.geogroup.com.au Ready to Apply? To be considered for this role, proceed through the application questionnaire located beneath the job advertisement and attach a cover letter and current resume. Employment at Ravenhall Correctional Centre is subject to the successful completion of clearances and pre-employment checks prior to commencement. The application process has several stages, and should your application advance, you will be expected to engage in the following steps: In-Person (preferred) or Virtual Interview Attendance Reference checks will be conducted following the interview Fit2Work and National Police Certificate Authority Clearance which will be covered by our organisation Pre-Employment Medical and Fitness Assessment, which will be covered by our organisation Important: Please note that Pre-Employment clearance can take approximately 6-8 weeks. For any enquiries, or to discuss these positions in more detail please contact ravenhallcareers@geogroup.com.au Applications close at 11:59pm 2 January 2026 Please note* This is a progressive campaign and interviews may commence prior to the closure of the advertisement. Aboriginal and Torres Strait Islander applicants are encouraged to apply We are always looking for people to join or company who share the values that we stand for: INTEGRITY RESPECT ACCOUNTABLE AGILE INNOVATIVE Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the The GEO Group Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Building strong, professional relationships with clients and their families Developing tailored Individual Reintegration and Support Plans pre-release Providing assertive outreach for up to three months post-release Key Strengths Tertiary qualifications in Social Work, Psychology, Welfare, Human Services, or equivalent experience ⚖️ Strong knowledge of the Victorian Criminal Justice System and evidence-based reintegration practices Experience working with diverse communities, including Aboriginal and Torres Strait Islander clients, and those with mental health or cognitive impairments Current Australian driver’s licence and ability to obtain security clearance Resilient and empathetic communication skills Crisis management skills Why The GEO Group Australia is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with The GEO Group Australia not with Hatch.
