This is a Product Support Representative role with Cummins Asia Pacific based in Perth, WA, AU Cummins Asia Pacific Role Seniority - mid level More about the Product Support Representative role at Cummins Asia Pacific Description Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We are looking for a talented Product Support Representative to join our product team in our branch in Perth. This role will support our mining customers in Western Australia. About This Role As a member of our Product support team, this role supports our Mining business customers across Western Australia Manage the engine life database Respond to urgent customer requirements – technical and product issues Liaise with Key stakeholders such as our customers and engineers. Develop strong relationships with our valued customers Uphold our Cummins values and adhere to all company policies and procedures Desirable Attributes For This Role Excellent communication skills Customer centric approach to business Able to develop strong, value-based relationships with internal and external stakeholders Serve as a technical support resource, providing diagnostic support on complex repair events Mechanical training is desirable but not essential. Compensation And Benefits Annual Salary - commensurate with experience. Participation in an annual variable compensation (bonus) program. Salary continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits. At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Responsibilities To be successful in this role, you will need the following: A college, university, or equivalent degree in a relevant technical discipline, or equivalent experience. Intermediate level of relevant work experience in technical support, diagnostics, or field service. Strong communication skills with the ability to tailor messages to technicians, customers, and internal stakeholders. Proven ability to manage complex technical issues and synthesize large volumes of diagnostic data. Proficiency in using electronic service tools, diagnostic software, and mechanical/electronic troubleshooting equipment. A customer-focused mindset with a passion for solving problems and delivering value. Ability to work independently and collaboratively in a fast-paced, service-driven environment. Familiarity with Cummins products and service systems is a plus. What We Offer Flexible work arrangements, including remote options. Opportunities for career development and technical training. A supportive, inclusive culture that values innovation and teamwork. Competitive compensation and benefits. The chance to make a real impact in the lives of customers and communities. Qualifications are energetic and enjoy problem-solving are good communicators thrive working with both internal stake-holders and customers have an ability to build strong value-based partnerships demonstrate team behaviours and Cummins values. Job Service Organization Cummins Inc. Role Category On-site with Flexibility Job Type Exempt - Experienced ReqID 2421486 Relocation Package No 100% On-Site No Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Cummins Asia Pacific team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⛏️ Supporting mining customers Managing engine life database Liaising with stakeholders Key Strengths ️ Excellent communication skills Customer centric approach Technical support and diagnostics ⚙️ Mechanical training Familiarity with Cummins products Why Cummins Asia Pacific is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Cummins Asia Pacific not with Hatch.
