Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview The Role Due to recent business growth, we are seeking an experienced Team Manager to lead and oversee the development of a newly established team. The Team Manager role focusses on working closely with your Claims Management team to provide a top tier claims service to injured workers and employers. You’ll be a trusted leader in our Self Insurance team, with a view to lead your team to success through day-to-day workflow and people management. Your ability to collaborate with other leaders, implement strategic thinking and planning with relation to the Self Insurance function will be a core focus of this position, as well as being an effective leader within both your own team and the wider Self-Insurance leadership group. We are searching for candidates in NSW with experience in NSW legislation. The position will be offered on a permanent full-time basis with the flexibility of a hybrid approach with the expectation of being in our Sydney CBD or Parramatta offices on certain days for stakeholder meetings or site visits. How you'll make an impact You will add value to Gallagher Bassett across the following: Engaging and build a strong relationship with your clients in a proactive manner to create solid platforms for discussion and understanding pertinent to achieving effective claims outcomes Managing your team's daily workflow in order to achieve an effective team output and to maintain client service standards Providing effective and engaging leadership, coaching and feedback to staff on technical, business and performance related issues Engaging and build a strong relationship with portfolio of corporate clients in a proactive manner to discuss claims strategies and address areas of concern Working with Branch Managers to identify staff's skills and knowledge gaps and assist with the up-skilling of your team Working alongside your Branch Manager to develop and cultivating team morale, and an achievement and service orientated culture, ensuring a dedicated and team-based approach to the management of claims Mentoring and coaching team members, and encouraging creativity, risk-taking and continuous improvement within the team Identifying any areas for improvement in Claims Management service provision, and implementing strategies and processes to ensure GB's services meet business and SIRA requirements About you We’re interested in hearing from people who possess: Experience within a People Manager role, outstanding leadership skills and experience in coaching and mentoring staff is essential to your success Extensive experience in claims management, Self-Insurance and Workers Compensation Knowledge of the NSW legislation is mandatory Knowledge of industry performance measures Excellent interpersonal skills with all levels of staff and external parties Exceptional Customer Service skills Conflict resolution skills Excellent time management skills Tertiary qualifications in appropriate field will be highly desirable Desirable Skills Experience in reporting analytics, quality assurance and self-insurance audit Experience in project and change management Experience in tender preparation and presentation If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following: Flexible work arrangements – including WFH and 9-day fortnight or monthly RDO Paid Parental Leave Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities Exciting career – as our Company grows, so do the opportunities for our people Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards and employee assistance program for yourself and immediate family members A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!) Reproductive leave Birthday Club - have a day off during your birthday month as a gift from GB! A brief overview on GB Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 2000 staff. GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! If this sounds interesting to you, we want to hear from you today, click on Apply for this Job! To be considered for this opportunity you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
