Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians. Location: Peninsula Gardens Retirement Living – Bayview NSW (on-site) Opportunity : Permanent full-time Reports to: Regional Operations & Resident Services Manager The Opportunity Peninsula Gardens Retirement Living sits across 14 acres of beautifully maintained gardens and is home to 110 independent living villas and apartments. As the Community Manager , you’ll oversee the day-to-day operations, culture and leadership of the village, creating a positive, welcoming and safe environment. You’ll lead a small, close-knit team while driving exceptional resident experiences through customer service, stakeholder engagement, financial management, compliance and facilities management. This is a diverse, hands-on operations role - ideal for someone with a background in Hotel, Tourism, Hospitality or Operations Management. Bring your passion to life and make the switch to retirement living. Your Impact: Lead all daily community operations including compliance, safety & security, facilities, events and resident culture. Foster a culture of resident satisfaction built on open communication, professionalism, and positivity. Oversee and implement community finance budgets by working with internal finance partners and delivering presentations to resident committees. Have a strong eye for maintenance issues by working with your on-site maintenance team to improve the facilities for the overall community Lead a small team including recruitment, rostering, performance management and development. Liaise with a wide range of internal and external teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and People & Risk Enable residents to maintain their optimum degree of independence and build inter-personal relations with residents and resident committee members Why Aveo? Permanent full-time position with the opportunity to lead a small team. Laptop, phone and onboarding training provided Paid Parental Leave and Purchased Annual Leave options Two (2) additional 'All About Me' leave days per calendar year Annual salary reviews and annual bonus incentive scheme Employee Referral Program and Employee Assistance Program Discounts to Health Insurance and Retail & Leisure partner providers Opportunities for further career progression in a growing industry What you’ll bring: Prior experience in a front-line operations role (e.g. Hospitality, Hotel or Operations Manager roles or similar) Strong people and stakeholder skills with the ability to work with a wide range of residents and stakeholders A passion for building on customer engagement, KPI improvement and resident satisfaction Experience in P&L budgets, financial performance and confident in presenting budgets to a group of residents Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint) and experience with a range of software platforms. Two (2) COVID-19 vaccinations (required) Who we are As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60 diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves. What's next Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you. PandoLogic. Keywords: Community Services Manager, Location: Bayview, NSW - 1680
