The Veteran Family Commissioner serves as the bridge between lived experience and government policy. We exist to remove barriers, influence systemic change, and improve the lives of families of veterans. The role is positioned uniquely within DVA and government, and brings trusted insight, evidence, and a "skin-in-the-game" commitment to ensuring families are seen, heard, and supported. The Commissioner: Champions equity and accessibility for all families impacted by service Identifies systemic issues raised by the community and advocate for reform Pushes for the removal of barriers and roadblocks to lasting change Escalates individual cases within the department where further attention is needed Provides evidence-based policy advice informed by lived experience Builds strong partnerships through stakeholder engagement and collaboration The Executive Officer (EO) provides high-level executive, communication, and stakeholder coordination support to the Veteran Family Commissioner. The role requires exceptional communication skills, strategic judgement, a high level of discretion and the ability to distil complex policy information into clear, accessible language. The EO will coordinate internal and external messaging, manage social and digital channels, and identify opportunities for the Commissioner to demonstrate thought leadership in veteran family issues across media, government, and the community. The EO will also share in the office's frontline responsibility for engaging with veteran families - listening to their experiences, triaging enquiries, and ensuring issues are directed to the appropriate part of the Department or to the Commissioner for systemic review. If you are a proactive and strategic professional with experience in communications, media, or advisory roles, such as in a ministerial office, government agency, or PR firm, we want to hear from you. Our ideal candidate can distil complex policy into clear messaging, manage competing priorities, and engage confidently with senior stakeholders and the veteran and family community. The key duties of the position include To be successful in this role, you will be a self-motivated individual with superior organisation and stakeholder engagement skills. Other skills required are: Demonstrated ability to communicate complex information clearly and persuasively for diverse audiences. Track record in building productive cross-agency relationships that support a cohesive approach to strategic priorities. Proven ability to develop and deliver communication products (media, web, social, print). Strong strategic thinking, organisational, and stakeholder engagement skills. Demonstrated professionalism, empathy, and discretion in engaging with community members. Excellent written and verbal communication skills and attention to detail. Ability to work in a fast-paced environment with competing deadlines. Experience in media or communications roles within government or advocacy settings is desirable.
