About us: The Quality and Safety Division leads and supports the delivery of safe, effective, and person-centred care across Central Queensland Health. Operating as a trusted business partner to all clinical delivery areas, the Division provides expert guidance, governance frameworks, and practical support to ensure care is delivered to the highest standards of quality and safety. About the role: The Patient Liaison and Experience Team ensures that consumer voices are heard, valued, and used to influence timely, consistent, inclusive, and culturally competent improvements across the organisation. The team maintains oversight of all consumer feedback, including patient complaints, compliments, experience monitoring, Patient Travel, OHO, and Ministerial correspondence and Patient Reported Experience Measures (PREMS), managing responses in line with Key Performance Indicators service agreements, and best practice principles. Reporting, trending, and analysis of feedback informs governance committees and clinical networks, supporting continuous quality improvement. About you: Provide high level administrative support and education to the Patient Liaison and Experience team for a range of activities related to the Patient Liaison and Experience Team framework. Contribute to operational or business improvement projects, gather and analyse information, identify opportunities for improvement, implement changes under direction or independently. Exercise judgement in prioritising tasks, managing competing deadlines, interpreting policies and determining appropriate action. Prepare high quality written materials such as briefs, reports, minutes, presentations and distribute, using contemporary software packages, including but not limited to Microsoft suite, Visio, Mirro and other contemporary tools. What we offer: Total remuneration value of up to $114,177 is comprised of: An hourly rate between $45.81 - $50.46 p.h. 12.75% employer superannuation contribution 17.5% leave loading Additional Benefits Ongoing Professional Development and Education Opportunities Flexible Work-Life Balance and Variety Generous Salary Sacrificing Options Paid Parental Leave Employee Assistance Program (EAP) Discounted Private Health Insurance Fitness Passport Vaccine Preventable Diseases (VPD) requirements: It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description. How to apply: To apply, please submit the following: Your current CV or resume, including referees. A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description. Any additional forms / evidence as attached or listed on the Role Description. Please note pre-employment checks will be carried out on applicants recommended for appointment/employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), criminal history, Australian work status and vaccination requirements. For assistance: Contact Recruitment.CentralQueensland@health.qld.gov.au Quote the Job Ad Reference (JAR) RK5L671707 Applications close: Sunday, 4 January 2026 Rockhampton
