As the ICT Service Centre Officer, you will:- Provide first and second level service desk ICT support to end users, including resolving high volume general incidents and service requests.- Undertake the initial incident diagnosis in order to either resolve the incident, to redirect incidents to management, or to the appropriate technical support teams.- Provide on-site technical support at SSQ's Brisbane CBD, Zillmere (DCC) and Mt Gravatt sites, as well as any new sites that may be established.- Provide timely support to clients by conducting thorough investigations and diagnosis of incidents, analysing recurring incidents and informing management for resolution.- Contribute to the development and communication of standard operating procedures and work instructions, including continuous service delivery improvements for clients and stakeholders.- Contribute to, supporting and participating in Disaster and Virtual Response teams and the Business Continuity Management Team when required, for SSQ, to maintain operational requirements and continuous service delivery.- Maintain quality business relationships with clients, co-location business partners, other SSQ business areas, vendors and other stakeholders.- Ensure Workplace Health and Safety awareness to maintain a safe and operationally effective work environment.- Periodic 24 x 7 on call availability is a requirement of this position. Applications to rmain current for 12 months
