L3 Systems Engineer (MSP) Hills District | Hybrid | $115k-$130k Super and Bonus * Great for a Strong L2.5 looking for progression! 2 STAGE INTERVIEW PROCESS, this side of Xmas We are partnering with a well-established Managed Services Provider in the Hills District to hire a senior technical powerhouse: someone who others naturally turn to for guidance, escalation, and high-quality problem-solving. This is not a people-management role. It is a technical leadership position for an experienced MSP professional who leads from the front, sets standards, and is trusted by customers as "their person". You will own complex issues, think laterally, and see the bigger picture without getting lost in the weeds. If you've been around the MSP traps and are ready to be the go-to engineer in a high-performing team, this role is built for you. Who You Are A lateral thinker who resolves issues. A trusted technical leader that others go to for guidance. Someone who sees the broader picture, not just the immediate ticket. Calm under pressure, with high communication standards. A credible, customer-facing engineer who earns trust effortlessly. Highly professional, quality-driven, and proactive. MUST HAVE MSP AND PERMANENT RESIDENCY (ESSENTIAL) What You'll Do Act as the senior escalation point for technical issues across the Service Desk (L2-L3). Lead by example through quality technical delivery, customer care, and proactive problem management. Manage and deliver BAU and projects Maintain excellent communication with clients Ensure aged, recurring, or complex tickets are handled effectively and closed out with high customer satisfaction. Produce clear, thorough documentation to support seamless BAU operations. Stay actively engaged in your own development and emerging technologies. Strengthen customer relationships by being the reliable, calm, senior engineer clients are grateful to have on their account. What You Bring Essential MSP Experience Strong background across Level 2-3 MSP support (remote and onsite). Confident with service ticketing tools Microsoft 365, Azure, Modern Workplace. Virtualisation: Hyper-V or VMware. Server and infrastructure hardware (servers, storage, UPS). Microsoft Server (AD, DHCP, DNS, RDS, GPOs). Microsoft Exchange - on-prem and Online. Microsoft RDS / WVD environments. General Networking fundamentals: TCP/IP, LAN/WAN troubleshooting, DNS, firewalls, NAT. etc Apply now - Interviews this side of Christmas!
