Description The purpose of this position is to provide a point of co-ordination for the daily activities of the Service Department & Branch support, thereby supporting the Service Operations Manager and providing a point of contact for the customer. This position also ensures the accurate and timely processing of all administrative works associated with the Air & Power Service Department for SA/VIC/TAS Major activities to be performed: Receiving and dispatching of parts and goods in Oracle Maintaining Daily Spreadsheets for Revenue (JOTG) for Service Operations Manager and Supervisors Maintaining Leave Planner as directed by Supervisors Distribution of daily Whereabouts as directed Costing of jobs when completed to ensure revenue streams are constant for the Branch Receipting and reconciling of all Supplier and Sub-Contractor invoices forwarding to Head Office for payment Check Warranty Claim forms for accuracy and completeness before sending to Head Office Maintenance of stationery, computer and photocopier supplies for the Branch within budget confines Filing and general clerical / administration duties as needed Ensure all work is done promptly and presentation is of high standard at all times to promote and maintain Vertiv’s quality image to customers and suppliers Any other duties as deemed necessary in order to ensure a smooth operation in Services/Branch Coordination of Client Purchase Orders for all after-hours Service calls The raising of PR’s for Suppliers Please Note: There will be physical unloading of inventory from delivery to warehouse storage Occasional use of a Forklift - License & training will be provided WHS, Environment and Quality Take all necessary steps to ensure OH&S requirements are adhered to. Report all incident / injury on time Employees reporting to Incumbent Nil Main contacts within Company Service Operations Manager, Service Supervisors, Customer Engineers, Finance, Project Management Main contacts outside the Company Customers Subcontractors Vendors Education/Qualification Administration qualifications Practical Experience: 2 – 3 years administration experience Proficiency in Microsoft Office applications Specialist Knowledge: Commercial acumen Personal Characteristics: Customer-centric Strong communication skills Interpersonal and relationship management skills Attention to detail Prioritisation capability Time management skills Team player Well Organised
