This is a Customer Service Operator role with Bolton Clarke based in VIC, AU Bolton Clarke Role Seniority - junior More about the Customer Service Operator role at Bolton Clarke Our team is growing and we’re looking for multiple Customer Service Operators to join our close-knit team! As a Customer Service Operator, you’ll play a pivotal role in handling incoming and outgoing communications to support customer enquiries and client referrals. Key details: Start Date: Monday 12th January 2026 Rotating Roster: Monday to Sunday, 6.30 AM – 10 PM (1-2 weekend shifts per month) Training & Orientation: Commence working in our Forest Hill office with our structured 4-week training program to equip you with the skills and knowledge needed for the role Hybrid Work Environment: Enjoy our lively office space with your coworkers and enjoy work from home flexibility after 6 months having reached performance standards What you’ll be doing: Handle incoming and outgoing communications to support stakeholder enquiries and client referrals Assess the nature of calls and respond appropriately, including transferring to an appropriate staff member or escalation process if required Accurately record client information in the management system during interactions Manage varied customer interactions, of varying nature, each day Maintain up to date knowledge of funding programs and fee schedules as applied to Bolton Clarke Provide exceptional customer service across all interactions Our offer to you: Work from home flexibility after 6 months Structured training program and ongoing development opportunities $15,900 Salary packaging $2,650 meal & entertainment allowance Employee referral program – earn up to $500! Access to our Employee Assistance Program Private health insurance discounts Travel & Flight benefits A great team environment that warm and welcoming The opportunity to make a difference to the lives of individuals who wish to stay at home longer What we need from you? Previous call centre experience is preferred Demonstrated ability to provide a high level of customer service Proven experience with Microsoft Office programs Excellent interpersonal, communication and time management skills Ability to work effectively in a team environment About Us Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively. Apply today! Ready to make a difference and support your local community? Apply now and become part of our fantastic team. Our application process takes less than 10 minutes! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Bolton Clarke team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Handling communications Assessing calls Recording information Key Strengths Customer service experience Microsoft Office proficiency Interpersonal skills Why Bolton Clarke is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Bolton Clarke not with Hatch.
