This is a Customer Service Coordinator role with UniLodge based in Brisbane, QLD, AU UniLodge Role Seniority - junior More about the Customer Service Coordinator role at UniLodge Take charge of front desk operations as a Customer Service Coordinator and be the first point of contact for our vibrant student community. In this role, you will provide exceptional customer service, support residents through move-ins and maintenance and contribute to community initiatives to facilitate seamless operations. Key Responsibilities Include Manage daily front desk operations, providing exceptional service to residents, tenants, and guests. Handle resident enquiries related to tenancy, wellbeing, and general needs, resolving or escalating issues as required. Oversee resident check-ins/check-outs and support leasing, inspections, and property management tasks. Liaise with maintenance, cleaning, contractors, and security to ensure seamless service delivery. Perform administrative tasks, including mail management, end-of-shift processing, and maintaining a professional reception area. Skills & Experience: To Be Successful In This Role, You Will Need Unrestricted Work Rights in Australia. Working with Children’s Check (Blue Card). Proficient with technology and confident in administrative systems. Excellent communication skills and professional presentation. Previous experience in front office, reception, or hospitality environments (desirable). Benefits: Uniform Provided – look sharp and feel confident on the job Inclusive Culture – collaborate with a diverse and engaging team Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage Company-funded Flu Vaccinations – we’ve got your back during flu season General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals Why the UniLodge Living Group: UniLodge is the leading student accommodation provider across Australia and New Zealand, with a growing portfolio of 130 properties. We offer real opportunities to develop your career, make an impact, and help shape the future of student living. Ready to take the next step in a hands-on frontline role? Apply now with your cover letter and resume and develop your career with UniLodge! Our organisation is proud to be an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment where every individual’s unique experiences and contributions are valued. If you’re interested in joining us, we welcome your application. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the UniLodge team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Managing daily front desk operations ❓ Handling resident enquiries Performing administrative tasks Key Strengths Unrestricted Work Rights in Australia ️ Excellent communication skills Proficient with technology Previous experience in front office or hospitality environments Why UniLodge is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with UniLodge not with Hatch.
