About Us Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly. Juries Victoria is responsible for providing a jury system that delivers outstanding service and inspires community confidence. This responsibility is met by working with Victorian Courts to ensure the demand for juries is met and that the jury experience for citizens is valuable. About the Role The purpose of the Operational Support Officer position is to provide operational and administrative support to the Operations Manager and Office Manager in the delivery of services within the Melbourne office. Key accountabilities include: Using initiative and sound judgement to provide timely and proactive advice to support the Operations Manager and the Office Manager. Contributing to and undertaking a range of operational duties supporting JV activities, including those associated with JV's jury management system (JMS). Supporting the Operations Manager in the forecasting for; the summonsing of; and the communicating with citizens summoned as jurors to meet the listing demands of courts. Providing advice and support to operational staff (Melbourne and circuit based) on procedural matters and escalated enquiries from jurors and employers. Supporting the delivery of training and onboarding practices, ensuring the currency of training material and processes About You To be successful in this role, you can demonstrate an ability to work collaboratively with Juries Victoria's stakeholders, problem solve and provide excellent customer service in a dynamic operational environment. You will have strong interpersonal skills and an ability to prioritise your work and provide confident and informed advice. Experience working in a professional office environment is highly regarded. A relevant tertiary qualification is desirable but not essential and an understanding of the business and complexities of the Victorian courts or a similar working environment would be highly regarded. How to apply Click the ‘Apply Now' button, ensuring you include the following in your application: resume * a short cover letter Other information CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live. If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement. As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.
