About the Aged Care Quality and Safety Commission: The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system. As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities. It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services. About the Regulatory Operations Division: The Regulatory Operations Division (ROD) is responsible for monitoring, assessing, and enforcing compliance across the aged care sector. ROD includes several branches: Audit: Conducts audits of aged care services against the Quality Standards. Risk Intake and Inspectorate: Investigates complaints and incidents and conducts inspections to ensure provider compliance. Registrar: Assesses applications for provider registration under the new Aged Care Act. Compliance and Enforcement: Manages investigations and regulatory actions for non-compliance with aged care legislation. Please note that some roles require mobility and travel, including overnight stays. About the Role: The Aged Care Quality and Safety Commission has multiple opportunities available in our Regulatory Operations Division in the Audit, Risk Intake Inspectorate, Registrar and Compliance and Enforcement. Auditor: As an Auditor you will work under the direction of the Lead Auditor and Assistant Director - Audit and be responsible for conducting scheduled audits for Category 6 (residential) and Category 4 and 5 (home care) aged care providers. Registry Assessor: As a Registry Assessor you will be responsible for managing and conducting assessments of new entrants and registered providers as set out under the new Aged Care Act 2024, other relevant aged care legislation and the Commission's Regulatory Strategy. Compliance Officer/ Investigator: As a compliance officer, you will be responsible for applying your expertise in assessing matters, applying the legislative framework in providing recommendations, analysing risk and case managing matters through to resolution. You will be required to investigate issues, including through the use of regulatory tools, analyse and interpret evidence and have sound judgement in influencing behaviour and achieving outcomes. Investigators will also be expected to have knowledge or experience in investigations and the preparation of cases which involve enforcement outcomes. The key duties of the position include Successful candidates may be placed in any of the above branches. Duties may include: Conducting audits, inspections, or assessments of aged care providers Reviewing documentation and evidence to determine compliance Engaging with providers, older people, and stakeholders Preparing reports and recommendations Supporting regulatory decision-making Leading or contributing to teams and projects Participating in field-based work and travel as required Comprehensive training will be provided to support your success in the role.
