About Us United Foundation is a fast-growing, values-led NDIS provider. We support people with disability to live independently and with dignity, across a range of housing and community-based settings. Our teams work hard, move fast, and care deeply about the impact we make every day. As we continue to grow, we're looking for a Senior Manager, Workforce Planning to lead the next phase of our resourcing strategy. Your Role This is a hands-on, data-led leadership role where you'll shape how we plan and manage our workforce across a highly diverse and regulated environment. You’ll work closely with stakeholders across Service Delivery, People & Culture, Finance, and Technology – and lead our offshore workforce planning team. You’ll thrive here if you're: Analytical and action-oriented A problem-solver who enjoys scale-up environments Comfortable balancing day-to-day rostering challenges with long-term planning Key Responsibilities Develop and deliver data-driven workforce plans across multiple models Use rostering tools to forecast, optimise, and review workforce efficiency Provide clear insights and reporting to support better business decisions Lead and support our offshore WFM team (Team Leaders & Admins) Manage escalations in collaboration with P&C and our external rostering provider Maintain our workforce planning system in Salesforce (you’ll be the in-house expert) Work with the business on future workforce scenarios and continuous improvement What You'll Bring You’ll need to show strength in at least 4–5 of the following areas: 3 years’ experience in workforce planning, analytics or resource optimisation Strong analytical skillset – able to work with large datasets and turn insights into action Experience managing 24/7 or complex rosters, ideally in regulated sectors Solid commercial/financial acumen and reporting capability Hands-on systems experience such as Salesforce Experience leading offshore or cross-functional teams Strong communication skills – comfortable influencing stakeholders at all levels A bias for process improvement and scalable systems thinking Why Join Us? High-impact role in a purpose-driven business Real influence on how we scale and grow Collaborative, fast-paced, and future-focused environment Join a team that values initiative, clarity, and care Sound like you? Apply now or reach out directly – we’d love to hear from you. At United Foundation, we’re proud to be an inclusive employer that celebrates difference. We welcome people from all backgrounds, lived experiences, and abilities to join us and bring their whole selves to work.
