The Community Care team is seeking a dedicated individual with a person-centred approach to monitor and manage client rosters, ensuring that continuity of care and client satisfaction are the priorities. You must be an individual with a proven background in disability and a solid understanding of the role of support workers and the needs of high-complexity clients. The successful applicant will be a team player, motivated, and can respond appropriately to ongoing changes. This role is suitable for a solution-focused multitasker and a team player with high energy, resilience, and positivity. This rewarding opportunity is based in the Adelaide CBD and offers a perfect work/life balance. Your role will include: Assist clients in maintaining appropriate and effective rosters of support that align with their individual goals, preferences, and changing needs. Manage and maintain accurate client records, ensuring all information, documentation, and correspondence reflect current service delivery. Coordinate and facilitate meet and greets to uphold client choice and control, working collaboratively with support workers to ensure the right fit. Monitor support worker performance and client satisfaction, addressing concerns promptly to maintain high-quality service delivery. Oversee and maintain service templates to ensure consistency, compliance, and clear communication across client services. Build strong, trust-based relationships with clients and support workers through proactive, clear, and respectful communication. Why work for McArthur? An opportunity to work for one of Australia's most respected disability support providers. Work alongside an internal team with decades of skills and knowledge within the sector Attractive remuneration Excellent Training and Development Opportunities with opportunities for progression A supportive and caring team environment About Us McArthur Community Care was established in 2015 out of a deep desire to provide trusted, tailored, and ongoing services to people living with disability. As a registered NDIS service provider, we believe in providing the highest level of client-focused care and know that by valuing our Support Workers, we can achieve that together. Our Applicant must have: An engaging Person-centred approach to Support Services Exceptional communication and relationship-building skills A genuine desire to make a difference in the lives of people living with disability Have an exceptional understanding of support services, geographical locations, and essential services. A one-team approach with the internal team Relevant and proven experience in disability, ideally in the provision of services, with an understanding of complex care Skills & Experience Required: Current DHS Disability Clearance or NDIS Worker Screening Check Valid Unrestricted Driver's Licence Strong computer skills Clear communication skills Experience with Humanforce and rostering is highly regarded If this sounds like the opportunity for you, please send your cover letter and resume to Sharon Farn Workforce Coordinator - Community Care (SA) at adelaide.mccrecruitment@mcarthur.com.au Only shortlisted applicants will be contacted.
