Store Manager – Premium Fashion & Streetwear Retailer (Pacific Fair) A leading retailer within the premium streetwear and fashion industry is seeking an experienced and influential Store Manager to oversee operations at their Pacific Fair location. This is a pinnacle leadership opportunity for someone who thrives in a fast-paced, high-volume environment and is passionate about modern retail, customer experience and team development. The Opportunity As the Store Manager, you will lead a large, dynamic team and be accountable for delivering exceptional customer experiences, driving strong commercial outcomes, and maintaining operational excellence. You will be the face of the store, responsible for fostering a high-performance culture and ensuring the store reflects the latest in streetwear, lifestyle and fashion trends. Key Responsibilities Leadership & Team Development Lead, mentor and inspire a high-performing team to achieve sales, service and operational goals. Recruit, onboard and develop team members, including succession planning for key roles. Build a culture focused on accountability, performance, and ongoing professional development. Provide regular coaching, feedback and recognition to support team growth and engagement. Store Operations Management Oversee all aspects of daily store operations, including opening/closing procedures, compliance, cash handling, and rostering. Maintain excellence across stock control, inventory accuracy, shrinkage management, and store presentation. Ensure all policies, procedures and safety standards are consistently upheld. Sales & KPI Delivery Drive the store’s financial performance, including sales growth, labour management and profitability. Analyse store results to identify opportunities to improve conversion, ATV, UPT and overall customer engagement. Implement sales strategies, promotional plans and commercial initiatives to maximise performance. Customer Experience Excellence Deliver an elevated, memorable customer experience that reflects the retailer’s premium positioning. Manage escalations and customer feedback professionally, ensuring positive outcomes. Champion a service culture that creates loyal customers and repeat visitation. Visual Merchandising & Product Management Oversee visual merchandising execution to ensure alignment with seasonal direction and commercial priorities. Manage stock flow, replenishment, product launches and back-of-house standards. Ensure the store is always optimised for commercial impact and customer engagement. Strategic & Business Leadership Act as the primary leader for the location, contributing to long-term commercial success. Monitor market trends and customer behaviours to inform store strategies. Implement broader retail initiatives and support the execution of brand-wide directives. Drive continuous improvement, innovation and operational efficiency. What You’ll Bring 3–5 years of Store Management experience within fashion, streetwear or high-volume specialty retail. Proven success leading large teams and delivering strong commercial results. High-level customer experience and service skills. Strong operational capability, including stock management and compliance. Ability to lead in a fast-paced, constantly evolving retail environment. Excellent communication, coaching and organisational skills. A genuine passion for fashion, lifestyle and streetwear culture. What’s on Offer Competitive salary package performance incentives. Opportunity for rapid career growth within a leading national retailer. Dynamic, energetic and supportive company culture. A fast-paced environment where creativity and initiative are recognised. Availability This role requires full flexibility across weekdays, weekends, late nights and peak trade periods due to a 7-day trading schedule.
