Job Description The Tele Service Consultant supports members through their life insurance application process. You’ll conduct Tele Interviews (full application calls) and Tele Underwriting conversations (collecting additional information for Underwriters), ensuring details are captured accurately and member queries are answered clearly. You will be responsible for guiding members through the process and delivering outcomes back to them. In this role you will: Complete full insurance application interviews and follow-up Tele Underwriting calls. Ask prescribed health, lifestyle and employment questions and accurately document responses. Deliver underwriting decisions to members and provide clear explanations where needed. Handle both inbound and outbound calls, working through daily outbound call lists. Maintain high service, compliance and quality standards. Support team members and identify process or member experience improvement opportunities. Adhere to TAL policies, customer service standards and regulatory requirements. Proactively raise compliance breaches, ensure accuracy in all work, and consistently meet quality targets. Identify opportunities to improve member experience and improve processes.
