Order Entry Officer Location: North Ryde (Sydney, Australia) Full-time | Permanent | Join an industry leader in hearing healthcare We are looking for a proactive and detail-driven Order Entry Officer to join our Order Management team at GN Hearing. This role plays a key part in ensuring our customers receive accurate and timely order processing to support production, service, logistics and delivery. You will be entering high volume customer orders across a wide range of product while ensuring accuracy, efficiency and outstanding customer service. In this role you will be entering customer orders into the ERP system, processing orders received via phone, email, post, unpacking daily mail, conducting quality control checks and coordinating customer call backs to confirm outstanding order details. You will liaise with Production and Logistics teams when needed and identify customer needs to ensure satisfaction. To be successful, you will have proven experience in a similar customer care or order entry role with high volume processing, excellent communication skills, strong data entry skills with high accuracy, solid computer literacy including Microsoft Office, and exceptional attention to detail. Experience with Navision and/or CRM platforms such as Salesforce, GMP or medical device industry experience, or formal studies in business administration or customer service will be highly regarded. At GN Hearing, you will be part of a supportive and collaborative team that is dedicated to improving the lives of individuals with hearing loss. We offer an international brand with a strong local presence, purpose-driven work, development opportunities, and competitive salary and benefits. If you have strong attention to detail, enjoy working with systems and take pride in delivering excellent customer service, we would love to hear from you. GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history - fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them. The GN-owned brands that are responsible for bringing these technologies to life: Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing) Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/) Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/) Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN's solutions are sold in around 100 countries across the world. If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) . We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA individuals, and persons with disabilities are encouraged to apply. Come join our team!
