Technical Project Manager (TPM) – Daon (Sydney, Melbourne, or Canberra) We are looking for a Technical Project Manager (TPM) who wants to apply their knowledge and skillset in enterprise web solutions based on the Daon technology stack. This role will be located in Sydney, Melbourne or Canberra. You will have hands-on responsibility for TrustX and IdentityX implementations, and for ensuring successful deployments within agreed schedules and budgets. The successful candidate will be: Experienced in the software product vendor sector, ideally in Financial Services Familiar in the deployment of producised solutions to meet the business and regulatory requirements of your customers Comfortable in managing technical and business stakeholders toward collaboratively successful outcomes Able to lead the delivery of functional and non-functional requirements on time and within budget Capable of acting autonomously under the direction of the Director of Professional Services, and working collaboratively with Daon Professional Services consultants and with other Daon business functions, including DevOps, Product Management, Engineering, Customer Support, Sales, Finance, Legal and Compliance Experienced in the deployment of technically complex solutions, with a demonstrable understanding and experience in: Agile and waterfall project management, including requirements traceability SaaS applications delivered through AWS Version control and change management Non-functional and compliance matters Information security, including ISO 27001 Internal and external communication, including documentation (proposals, reports, analysis), reporting, tracking, and escalating Scalable business solutions for web-based users on mobile and desktop Capable of developing a deep understanding of the business context in which Daon’s customers deploy the TrustX/IdentityX technology stack Key Responsibilities: Main point of contact for the communication and coordination of all functional and non-functional matters relating to a customer project Channel through which customer requirements are distilled, clarified and agreed, and Daon activities and deliverables are delivered in satisfaction of contractual commitments Stakeholder management within Daon Professional Services, and with DevOps, Customer Support, Product Management, Engineering, and Sales Liaison between multiple customer stakeholders, including business owner, DevOps, project management, Compliance, UAT, Security, first-line support, steering committee, etc Mapping of customer requirements onto the design and deployment of successful TrustX and IdentityX implementations Documentation of high-level design, decision history, project plans, resource plans, meeting notes Quality assurance over documentation deliverables Tracking and billing of delivery contracts Identification of risks, issues and other challenges, with recommended resolution to Client, Principal Consultant or Director of Professional Services Timely communication with internal and customer stakeholders Other duties assigned as the role evolves and the business develops. Work Activities: Deployments : Alignment to Statements of Work Scope Management Customer Direction Project meetings and standups Project and resource plan Platform provisioning Communications and escalations Issues and risk management Change Management & Release planning Support handover Escalations & Liaison to… Product Management Engineering Platform Change Management Vendor Assessments & Audits: Third Party Risk Assessments Supplier Management & Oversight controls Independent assessments Information Security & Data Privacy Operational Resilience License audits Governance meetings: Slide packs and actions Progress reports Performance, SLAs, Critical Hygiene Framework & Dashboards Incident Management and RCA's Vulnerability Management reporting Forward Planning Management and coordination of NFR's DR Planning Performance Testing PEN Testing SSO BYOK Training & Experience: Bachelor’s Degree in Computer Science, IT or related field Minimum 5-7 years’ relevant technical project management experience Solid understanding of contemporary SDLC technologies, AWS, web frameworks, CI/CD An understanding of enterprise systems integration concepts (reliability, scalability, security etc.) Experience in commercial (IT) project management, including contract management and SLA compliance Additional Skills: Working knowledge of cloud-based platforms such as AWS Experience in information security, biometrics, Public Key Infrastructure, privacy compliance BPMN and Business Process Modelling. Knowledge of version control systems such as GIT Company Profile Daon is an innovator in developing and deploying biometric authentication and identity assurance solutions worldwide. Daon has pioneered methods for securely and conveniently combining biometric and identity capabilities in multiple channels with large-scale deployments that span payments verification, digital banking, and securing borders and critical infrastructure. Daon’s solutions provide our customers with choice, making it easier and safer for people to conduct business online, travel, vote, and so much more. The Daon DNA We believe an organization’s culture is more than just shared values and beliefs. It is created through consistent and authentic behaviors and includes honesty , integrity , respect, and professionalism . We Offer: An opportunity to work in the growing world of biometric and identity management technologies. Competitive compensation & benefits A flexible working environment to create a well-balanced work/life schedule for you and your family. And much more! Join the brightest minds from around the globe as we build the future of digital identity! Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.
