• Flexible location hybrid work arrangements • Full-time and fixed-term until January 2027 • HEW 7 $105,933 - $116,643 17% Superannuation As the Coordinator, Customer Experience you will work closely with the Customer Experience leaders and teams to improve the service experience across the division for internal and external customers. The Coordinator leads the development and delivery of key communications on behalf of the Executive Director and the division to support strategic initiatives and foster strong connections with stakeholders. The ideal candidate will be able to prioritise activities, identify relevant solutions and review and question current processes from the customers perspective. To be successful, you’ll have: • Strong communication skills, with the ability to engage confidently and clearly with a range of stakeholders. • Confidence using a wide range of University systems and tools including SharePoint and Microsoft Teams. • The ability to work independently and in collaboration with others and manage tasks to meet deadlines. • A proactive approach to work, identifying opportunities for improvement, and taking initiative. • A Degree with substantial subsequent relevant experience; or • Extensive experience and management expertise in technical or administrative fields; or • An equivalent combination of relevant experience and/or education/training. Here's how to apply: Please submit your updated resume and a short cover letter outlining your skills and experience. For a confidential discussion regarding this role, please contact Janelle Pearce (Strategic Adviser, Customer Experience) on janelle.pearce@deakin.edu.au . For a copy of the position description, please see below: Coordinator, Customer Experience_HEW 7.pdf Applications for this position close on Sunday 14th of December. We are hoping to conduct interviews for this position prior to the Christmas shutdown period. Are You Ready? Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community. We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success. We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
