Your new role: As a key member of the ward team, you will provide timely, accurate and courteous administrative support to ensure smooth service delivery for patients, staff and visitors. Acting as the primary contact point, you'll contribute to efficient patient flow, coordinate information and resources, and uphold high standards of service and professionalism. Your responsibilities will include: Responding to general reception enquiries, managing incoming phone calls and ensuring accurate transfer of messages. Welcoming and assisting visitors by accessing patient information and delivering effective front-counter service. Completing patient admission and Patient Election Form (PEF) processes through interviews and accurate data entry into hospital systems. Coordinating patient movements, discharges, appointments and resources to support seamless ward and hospital flow. About you: You're a proactive and organised communicator who enjoys supporting both patients and clinicians in a fast-paced environment. You can prioritise effectively, work independently, and maintain professionalism and empathy in every interaction. You will bring: Strong customer service skills with the ability to communicate clearly and respectfully. Proven administrative experience, ideally within a healthcare or busy service environment. Accuracy in data entry and confidence using digital systems and information platforms. Ability to follow policies, procedures and legislative requirements while exercising sound ethical judgement. A collaborative approach and commitment to inclusive, safe and high-quality service delivery. What we can offer you: We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle. We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions. We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role * You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs. About us: Princess Alexandra Hospital: The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant. We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment. We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027. INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care. We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We are better together.
