This is a Application Support Analyst role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - mid level More about the Application Support Analyst role at NSW Department of Customer Service Application Support Analyst Full-Time (35hpw) Temporary Opportunities available till 30th June 2026 Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: DCS Clerk Grade 7/8 Salary Range: $113,574 - $125,720p.a. base salary dependent on experience, plus superannuation Government Technology Platforms (GTP) is seeking a dedicated Application Support Analyst to join our team. This role involves providing application support and operational maintenance to ensure our products and systems meet business objectives. Key Accountabilities: Provide day-to-day functional and technical application support for a range of government applications and digital products. Perform programming and debugging duties to develop queries/reports and troubleshoot programmatic issues. Build and test application change requests, including reference data changes. Deploy, configure, and maintain Siebel environments in multiple settings. Troubleshoot high-level application issues, including server configuration and integration with third-party applications. Develop and execute SQL scripts for data remediation and updates. Liaise with client agencies and external service providers to ensure service delivery requirements are met, including outside normal working hours. Skills & Qualifications: Necessary experience in second/third level support for enterprise systems in Siebel IP19 or above. Experience with Siebel reference data management and changes Experience in Siebel Enterprise Intergration Management (EIM) configuration, code migration and troubleshooting Understanding of Siebel data model or experience in MS SQL Server Database Programming. Proficiency in writing SQL queries and stored procedures. Experience in API support, including RAML, Swagger, JSON, SOAP, and REST is highly desired. Hands-on experience with CI/CD toolsets and version control systems, such as Git. Well-developed oral, written, and interpersonal communication skills. Willingness to work after hours and on weekends for production support and deployment activities. Applying is easy! Launch your career to the next level by submitting your resume outlining how you meet the skills and experience of this role. We will then get back in touch after the closing date with the next steps. Salary Grade 07/08, with the base salary for this role starting at 113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via Sujatha.sankarankutty@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 8th December 2025 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sujatha.sankarankutty@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Providing application support Performing programming and debugging duties Liaising with client agencies Key Strengths ️ Application support SQL programming API support CI/CD toolsets ️ Interpersonal communication Troubleshooting Why NSW Department of Customer Service is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
