Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Description/Background: Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m customers and 7k software partners around the world rely on Global Payments to handle more than 73b transactions every year. From the start-ups to the been-there-done-that's, our commerce platform connects millions of businesses with their customers. Our cloud-native, easy-to-integrate solutions make scaling seamless. We help businesses build long-term solutions for their customers. Systems that are easier to integrate and future-ready. End-to-end solutions for top-to-bottom commerce. Cloud-native tech meets on-the-ground support. Innovation starts with us. One platform for POS and software? Now that’s Genius. Everything merchants need, all in one easy-to-implement solution. We keep payments safe and seamless, however and wherever they happen. We’re trusted by leading developers and platforms to handle the hard stuff — creating robust, reliable systems that integrate seamlessly into existing ecosystems. Purpose of the Role: The role of the API Product Manager enables the merchant and partner integration journey, it leads the transition to a new GP wide API and scoping of API-led onboarding and servicing options in APAC. It requires work to support existing APIs and rightsize any new feature development. Product strategy and thought leadership Thinks strategically about product development to represent the need of existing and future customers, acting as their voice inside the business and being passionate about the user experience. Using a variety of techniques including customer visits, interviews, questionnaires, user observation, workshops, brainstorming, use cases, and prototyping to determine what products and features to build. Product development using a variety of techniques including customer visits, interviews, questionnaires, user observation, workshops, brainstorming, use cases, and prototyping to determine what products and features to build and enable. Understand the competitive landscape of payments and payment-related industries using data and insights to drive the solution and deliver effective feature sets Partners with the local and International product organisation to understand key global developments of product to bring best in class solutions to market and export best in class solutions to the world. Product discipline and ways of working Lead roadmap planning for owned areas, creating well defined product briefs, managing and prioritising your product backlog. Drive new product design, development and improvement activities by creating well defined feature definition as per the defined product development lifecycle, collaborating with Agile development teams and colleagues in multiple regions. Lead feature/design workshops to drive alignment and creativity in solution design. Own end to end enablement, effectively preparing for and communicating upcoming releases internally and externally. Lead change management processes associated with assigned products, engaging with teams early to ensure understanding, buy-in and optimal operational process are put in place to support any launches of product updates/changes. Manage the product lifecycle, including end of life and withdrawal of products and features from the market. Target state architecture Consolidate target-state process maps across the product(s) aligning with regional Target Architecture Model (TAM) as defined in partnership with the International product organisation and APAC Onboarding and Integration Product Lead. Take ownership of the full end-to-end. Work with teams and stakeholders to solve product related problems, and own decisions to ensure the right outcome is delivered. Establish and manage third party vendor relationships across the value chain where appropriate. Drive commercial outcomes Be commercially astute, building business cases in order to obtain funding for product build. Consistently and accurately report on API performance and usage to senior leadership teams to help inform decisions on product roadmap & lifecycle. Create and own the measurement approach for your area, clearly articulating business value for existing and planned enhancements. Work with finance, marketing, and sales to deliver competitive pricing strategies and creation of sales / customer assets. The above Statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required. Experience and Expertise 6 years' experience as a Product Manager covering the full breadth of product design, development and life cycle management in a hardware or software solutions based organisation, ideally within payments, FinTech or eCommerce. Passionate about delivering great customer experiences and bringing products to life that scale, representing the voice of the customer. Growth mindset to continually refine and improve experiences. Ability to think strategically and communicate the big picture to take the business on your product journey. Experience with API and partner integrations, familiar with business process architecture, large scale customer migration projects Strong financial skills and the ability to present compelling pricing recommendations You are a collaborative operator who can bring together diverse perspectives from across the business and prioritise product solutions to deliver the greatest value. Self-starter who can lead teams in a fast moving environment to drive the product roadmap forward, maintaining momentum on multiple projects simultaneously. Commercially minded with the ability to analyse product profitability when prioritising solutions as part of the product roadmap. Demonstrated values of Passion, Care, Accountability, Excellence and Ingenuity to collaborate with team and deliver outcomes in a global matrix organsiation. Strong interpersonal skills with the ability to communicate complete issues to senior management as well as deals with colleagues at all levels, developing strong internal and external relationships. Preferred Knowledge and/or experience working in an Agile environment. Being adept in Project Management and or Business transformation including experience using various project and change management techniques Salary AUD 130k to 175k Superannuation Key Relationships Global Payments Clients and Partners APAC and Global IT Team AP Onboarding Product Lead and Payments Product Leads Head of Sales Marketing Team Senior Leadership Team Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com .
