What’s the job? The Senior Academic Administration Coordinator (Senior AAC) provides leadership and oversight of a team of Academic Administration Officers, ensuring the equitable and sustainable allocation of workload and resources to support high-quality academic administration services across the student lifecycle. This role ensures Officer deliverables are met, aligns team outputs with institutional priorities, and collaborates closely with the Academic Administration leadership team to maintain and continuously improve service quality, consistency, and compliance across the University. Principal a ccountabilities are (but not limited to) : Leadership and Team Management Manage and lead a team of Academic Administration Officers, ensuring equitable and sustainable workload distribution, clear deliverables, and efficient resourcing across functions and peak periods. Operational and Service Delivery Oversight Oversee the delivery of academic administration functions performed by Officers, including course administration, results processing, progression management, accreditation and review, graduation, timetabling, international compliance, and governance support. Project and Quality Coordination Coordinate and monitor team contributions to academic administration projects, audits, and continuous improvement initiatives. Collaboration and Stakeholder Engagement Collaborate with academic and professional staff to ensure consistent, high-quality support for academic delivery, student success, and governance outcomes. Leadership Accountabilities Build and lead a high-performing team driven by accountability, efficiency, accuracy, and service excellence. To read more about the role please click here for Job Description . This is full time permanent position based at our Surry Hills campus in Sydney. Who you are: To be successful in this role, you will have: A minimum of 5 years’ experiences within the VET or Higher Education (Dual Sector preferred). Demonstrated experience managing or supervising staff within academic administration or related functions. Strong experience in quality assurance, compliance monitoring, and continuous improvement. Proven ability to manage competing priorities and lead service delivery within complex, fast-paced environments. Proven ability to manage projects and deliver measurable process and service improvements. Skilled in mapping, analysing , and optimising workflows using Lean, Six Sigma, or similar methods. Experience supporting automation, system enhancements, and digital solutions. Strong collaboration, problem-solving, and communication skills. Why join us? Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000 alumni across 115 countries and 2000 staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression. We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions. What we offer: We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from: Study free in a course/degree related to your position B Corp certified university – values driven, and purpose led Access to internal opportunities - Be supported to learn, grow and move across the organisation Hiring process: We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact yourcareer@torrens.edu.au for confidential support to ensure an equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process. We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog . We’d love to hear from you. Applications close: Friday 19th December Job reference: R28921 Applications for this role will close on Friday 19th December . As we enter our annual shutdown period, please note that updates on your application may be delayed until we return in early January. We will continue to review applications as they come through, and if we identify a suitable candidate earlier, the advert may close before the listed date. If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au
