Company For more than 20 years, people in Australia have placed their trust in Beyond Blue as a reliable source of mental health information, support, and hope. We are one of Australia’s most well-known, trusted, and visited mental health organisations. We never take this for granted. With it comes a deep responsibility to listen, to understand people’s needs and aspirations, and to ensure they are at the heart of everything we do. Job Description About the role Are you passionate about creating safe, supportive spaces for people to share their lived experiences? Join Beyond Blue as a Peer Support Senior Adviser and help shape the future of our online peer support volunteer program. In this pivotal role, you’ll lead the strategic development of our Community Champion program—empowering volunteers to make a real difference in the lives of those seeking connection and support. If you’re ready to champion lived experience and drive meaningful engagement in online communities, we’d love to hear from you! As a Peer Support Senior Adviser, you will: Lead the strategic development of Beyond Blue’s Community Champion volunteer program, including recruitment, onboarding, retention, and engagement. Design and implement guidelines, policies, and training to enable volunteers to safely share lived experiences. Develop succession planning and strategies to maintain volunteer capacity and diversity within the program. Create and review credentialing frameworks, competency monitoring, and routine auditing for volunteers. Collaborate with internal teams and external moderators to support onboarding and training processes. Benchmark and engage with other volunteer and lived experience groups to align best practices and build communities of practice. Contribute insights from volunteers to inform service development and enhance the online community experience. Desired Skills and Experience About you To be successful you will hold a: Tertiary qualification in health science, social services, online community moderation, or a related discipline (or equivalent experience). Demonstrate significant experience in community engagement, including online forums and social media. Strong understanding of online community dynamics and participant needs. Excellent written and verbal communication skills, with the ability to influence and negotiate effectively. Demonstrate the ability to plan, organise, and manage projects and time effectively. Skilled at building rapport with diverse stakeholders and fostering inclusive environments. Commitment to cultural competency and alignment with Beyond Blue’s values. Benefits of Working with Us In return, at Beyond Blue, we offer a: A well-connected location that supports your active lifestyle: Based centrally in Naarm (Melbourne CBD), with modern office facilities and end-of-trip amenities so you can walk, jog, or ride to work with ease. Flexibility to suit your life: Remote and hybrid work arrangements, part-time and job-sharing options, plus purchased leave opportunities. Various benefits and leave entitlements: $15,900 salary sacrifice packaging, meal and entertainment benefits, and various leave options—including parental leave, family and domestic violence leave, gender affirmation leave, and community service leave. Inclusive and values-driven policies: Cultural, ceremonial, and discretionary leave, ensuring our team members can honour the days that matter most to them. Commitment to professional growth: Secondments and blended learning opportunities to support career development and continuous learning. If you’re excited about this role, but don’t meet every requirement, that’s okay— we would still encourage you to apply! When you apply, let us know if there are any reasonable adjustments we can make during the interview process. All applications will be treated with strict confidentiality. As part of our WGEA and Innovate RAP commitments, Beyond Blue is committed to fostering and preserving a workplace that values diversity and inclusion. We aim to grow and thrive as a diverse team with individual differences, life experiences, knowledge, self-expression, and talents. In recruiting for our team, we welcome the unique contributions that you can bring in terms of stage in life, education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, ability, sexual orientation, opinions and beliefs. Culture & Values Our values are the unseen drivers of our behaviours and ultimately become the organisational culture. We're focused We're brave We rise Together How to apply To apply, a pplications should include a current CV with a cover letter that highlights how your qualifications, skills, and experience align with the role and how you’d contribute to Beyond Blue’s culture . For detailed information about this position including the closing date, please refer to the position description on our careers page ( c andidates who are viewing from a job board such as SEEK or LinkedIn, please refer to our careers page on our website). Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required, a Working with Children Check. Applications close: Monday, 22 December 2025 12:00pm AEST. We encourage early applications as interviews may commence before the closing date. Keywords: Peer Support, Volunteer Program, Community Engagement, Online Communities, Lived Experience, Mental Health Support, Training & Development, Policy & Guidelines, Moderation, Strategic Planning
