Make a real impact by shaping digital transformation Enjoy hybrid work, strong leadership support, and a collaborative team culture. Partner with leaders across the business to shape strategy and support organisational growth! At TheirCare, everything we do is centred around enriching communities and helping every child thrive. This includes supporting the incredible people who make it all possible. Since opening our doors in 2017, we’ve grown to become one of Australia’s leading Outside School Hours Care providers — but our mission has never changed: to deliver exceptional care, empower families, and make a genuine impact in the lives of children. About the Role We’re seeking a skilled and strategic Information Technology (IT) Manager to lead the delivery, performance, and security of TheirCare’s technology environment across our national network of services. In this pivotal role, you’ll oversee all IT operations, infrastructure, business systems, and cybersecurity functions—ensuring our people have reliable, secure, and intuitive technology that enables exceptional service delivery. You’ll drive digital transformation initiatives, optimise system performance, and strengthen organisational resilience through robust architecture, vendor management, and best-practice security controls. Reporting directly to the Managing Director, you’ll collaborate closely with leaders across Operations, People & Culture, Finance, and Engagement, while providing technical leadership to IT team members. You’ll also manage key platforms including Microsoft Azure, Entra ID, Microsoft 365, Humanforce, and other cloud-based applications essential to TheirCare’ s operations. This is a full-time role based at our Glen Iris HQ, with hybrid working options available. Key Responsibilities Lead the planning, implementation, and maintenance of IT infrastructure, systems, and applications including Azure, Entra ID, Microsoft 365, and Intune. Oversee day-to-day IT operations to ensure system reliability, security, performance, and business continuity. Manage cybersecurity governance, identity and access controls, incident response, and compliance with Essential Eight and privacy requirements. Oversee the application ecosystem (Humanforce, FullyBooked, TERRIE, Freshdesk) and partner with teams to optimise workflows and integrations. Lead IT projects, vendor relationships, digital transformation initiatives, and provide guidance and development to IT team members. About You Experienced IT professional with strong capability in systems administration, cloud architecture, and IT operations leadership. Skilled in Microsoft Azure, Entra ID, Microsoft 365, SSO configuration, and device management (Intune). Strong understanding of cybersecurity frameworks, risk management, and best-practice controls. Confident communicator who can partner with stakeholders, manage vendors, and deliver effective technical solutions. Highly organised, proactive, and capable of balancing operational demands, strategic initiatives, and team leadership. Why work for us? Above-award salary, recognising the important impact of this role. Hybrid working arrangements, with flexibility to work from home part of the week. Genuine opportunities for professional development across learning design, disability inclusion, community practice facilitation, and leadership. A supportive, values-driven culture where you are part of a caring, open, and engaged team. The chance to make a meaningful impact on the lives of children, young people, and the teams who support them. Who we are? Since 2017, TheirCare has been dedicated to delivering exceptional Outside School Hours Care, enriching the lives of children and families across Australia. Our programs are designed to inspire, engage, and nurture—before and after school and throughout the holidays. Our people are what set us apart. We’re a caring, open, and engaged team that values collaboration, growth, and purpose-driven work. At TheirCare, you’ll join an organisation that invests in its staff and offers genuine opportunities to thrive and build a rewarding career. For further information about this role, please contact our team at recruitment@theircarecareers.com.au . TheirCare has an ongoing commitment to ensuring the safety and wellbeing of all children, families, and staff involved in our programs.
