Who We Are OnDeck is one of Australia’s Top 5 Employers (under 100 employees) for four consecutive years, and one of the country’s largest locally owned online small business lenders. We’re transforming the way small businesses access finance. Using real time data and smart technology, we deliver fast, fair lending decisions that help thousands of Australian businesses grow every year. If you want to join a fast moving, supportive, and high performing team, this is the place to be. The Opportunity We’re looking for an energetic, driven and customer focused Loan Specialist to join our Sales (Broker) team. You’ll be responsible for managing loan applications end to end, partnering closely with brokers, BDAs, BDMs, Credit, and Underwriting to deliver a seamless lending experience. This is a hands on, fast paced role where you’ll play a key part in converting applications, strengthening broker relationships, and contributing directly to growth. If you love building relationships, have strong attention to detail, and thrive in a performance driven environment, you’ll fit right in. What You’ll Be Doing Manage loan applications from submission through to settlement, ensuring accuracy and momentum Prepare and send loan documents, complete data entry, and follow up outstanding info Work closely with Underwriting and Credit to progress deals efficiently Maintain strong relationships with brokers, providing exceptional service and timely updates Complete welcome calls, follow up calls, and lost deal conversations Update Salesforce CRM and loan tracking sheets daily with accurate information Identify opportunities for top up loans and re-engagement Provide regular pipeline and activity reporting Proactively source new scenarios and broker opportunities during low volume periods Achieve and exceed daily, weekly, and monthly KPIs Contribute to a positive, motivated, team oriented culture What You Need to Succeed Experience in broker channels, lending, or financial services (highly desirable) A customer first attitude with strong communication and relationship building skills Strong attention to detail and the ability to manage multiple moving parts Comfort working in a KPI driven environment A proactive, resilient, and energetic approach to work Passion for small business and helping customers succeed Ability to confidently handle objections and guide customers through the lending process Excellent written and verbal communication skills Experience using CRM systems (Salesforce preferred) Why Choose OnDeck? Award winning culture with genuine career growth Supportive leaders who invest in your development Be part of a high performing team making a real difference to Australian small businesses Fun, inclusive, and collaborative environment Ready to Make an Impact? If you’re motivated, customer focused, and excited about being part of a growing fintech success story, we want to hear from you. Apply today!
