Customer Service Officer - Full Time (Lytton) Join a fast-paced team at a leading Australian Gas Company Are you a people-focused communicator who thrives in a busy environment? We're looking for an enthusiastic Customer Service Officer to join our dynamic call centre team based in Lytton. This is a full-time, Monday to Friday role with plenty of variety and opportunities to grow. About the Role In this role, you will be the first point of contact for our customers, delivering friendly, professional service across phone and email channels. Your responsibilities will include: Handling inbound calls and responding to customer enquiries Taking orders and processing payments accurately Setting up and maintaining new customer accounts Providing timely information, troubleshooting issues, and escalating when needed Managing email correspondence with clarity and care Contributing to a supportive and collaborative team culture About You We're seeking someone who brings: Excellent verbal and written communication skills Strong attention to detail and confidence with data entry A customer-first mindset and the ability to stay calm under pressure Experience in a call centre or customer service environment (preferred but not essential) A proactive attitude and willingness to learn What We Offer Stable, full-time hours (Monday-Friday) Supportive onboarding and ongoing training A friendly, high-energy team environment Convenient Lytton location Opportunities for career development within a growing company Must have full working rights; no student or working holiday visas. If you're passionate about delivering outstanding service and want to be part of a team that values your contribution, we'd love to hear from you.
