Warning! - this position might come with an awesome Work-Life-Balance. Imagine living in regional Australia working standard hours receiving inbound enquiries on a $100,000 salary plus incentives. or sleep in until 9.50am everyday. Position - YOU WILL BE A FULL TIME EMPLOYEE . Salary - $100,000 plus super and a guaranteed 3% inflationary pay rise every year, good performers earn a 10% pay rise each year, better than commissions as pay rises cannot be taken away. Tools Provided - We equip you with a high-quality laptop and high tech genesis phone system, hi tech headset, Hub spot CRM and all the tools that you will require. Working 5 days a week, you log on at 10am and receive inbound calls until 6pm with a few breaks in between. You might decide to save up one of your breaks to pick up the kids from school at 3pm, arrive back home and whack a pack of 2 minute noodles with tomato sauce in the microwave for the kids and get back to work until 6pm. Note: Some enquiries come in via the website, they are requesting someone to call them. Enquiries – Company Advertising -The cost that we spend on Online, TV and radio advertising is somewhere between that of a Kings ransom and the yearly turnover of a small country All enquiries are all people who are in 100% need of speaking to us, they have perused our website, viewed one of our many a television advertisements and many are simply calling to place the order – each month 58% of the orders taken were from customers who had already made up their minds prior to making the call to our customer service team. OUR BEST PERFORMER came from humble beginnings - She had no prior sales experience prior to working for us, and she is still a superstar. Her experience was over the phone problem solving with no set script and no selling. We are seeking another person similar to who has phone sales experience: Do you have a similar strengths but with sales experience? Strengths and hopefully your strengths are as follows: Builds rapport and trust well so much so that every person she speaks to feels 100% secure and well looked after and well provided for. Shows Care, warmth and a general interest in the wellbeing of the person on the other end of the phone, she has genuine empathy. BUT not so much empathy that she falls to pieces, you need to show empathy but continue moving the presentation forward in the direction of taking the order. A background in telephone selling or customer service in specifically some sort of conflict resolution. Sales orders come from two types of Prospects - Prospect Type A & Prospect Type B. Note: Everything mentioned below is available to both A & B customers. Prospect Type A - 58% of customers will have already planned to proceed before they call, it’s something they want to get done and out of the way as quickly as possible, it’s something that they don’t really want to deal with personally but unfortunately they must. These type A prospects are straightforward, Our best performer - she follows the bouncing ball to the close(note there is no set script, every call is a varying conversation) . The Incoming Call - this will be approximately a 10-15minute call. The prospects can have anything they request, even somewhat crazy requests are granted, if it exists and its possible, we can arrange it or get it for them. There are no upfront costs or any deposits required, payment is made after delivery, and we can offer a very flexible payment plan with longer terms if needed. NOTE: No upfront costs, No deposits and the provision of payment plans are unheard of in our space. Easy sale. Prospect Type B - 42% of prospects call us to get a price from us and they intend to get a second price elsewhere, BUT they have to get into their car and drive out to meet face to face with a smiling…. Weirdo…. I mean…. person. As with type A, they don’t really want to deal with this, it’s something they want to get done as quick as possible and out of the way. Our best performer - She makes it an easy, painless and a follow-the-bouncing-ball, process, and the prospect just goes with it. Do you possess the following skills yourself? Yes, I am speaking directly to “YOU” now, the reader of this advert, "YOU". Well ??? : ) Seriously the job is perfectly explained in the next section below in bold font. starting reading at "FYI" if this is you, then this might be for you. The Incoming Call - The prospect calls to “get a price”, We ask 2 quick questions, then we give them the price, we can provide as basic a solution as they request, so we automatically fit into their allocated budget, so naturally they are interested, they keep talking to us and they begin to explain/ divulge/ unpack their needs and wish list. The prospect details all their desires. FYI if you have tuned out, then its time to tune back in as the following is important - Our best performer - she remains warm and caring and very empathetic and at the same time ……. TAP, TAP, TAP, TAP on her keyboard , she is inputting all the data, requests, desires, and notes into the CRM system. Important Note the prospect can hear all the taping/typing of data over the phone, 40 minutes have passed, rapport has been built, bonds are created, trust is created, safety is assured, the cost is within the budget allocated by the prospect; She simply makes it easy, simple, straight forward and it’s an easy order. The client will say. So…. what do we do now?. The response is - I have already done everything; if you give me the go ahead, I will send this order through to the operations department. Would you like to proceed? The prospect has TWO options – Just go with it or drive out and meet that smiling weirdo I mentioned earlier and start the process all over again. What would you do????? If they say no they have to get into their car and go through this experience again face to face, its easier to just say yes. I have been through this process myself; you don’t want to go through this again, once was hard enough, this is not like shopping for a new car. She made it easy, I feel well looked after, I’m far less agitated, and it was a lot easier than I thought it would be before I made the call. AND I trust her even more now that she has just mentioned (not offered as a sweeter but mentioned) that as I am now a client, I will be provided A level of after care service that I did not expect or even realize that the company would provide, not just for me but for up to 5 other people, totally free of charge and for as long as required. Once this level of customer care is mentioned. The result is not just an order, but an order filled with constant thankyous from the new client and anyone else who is listening in on the call, even from those that you had no idea where even listening. This comes as a shock, you thought you we speaking to 1 or possibly 2 people and it turned out that there were 10 people listening in on the call. Job number -3878 Contact number - 1300 889 731 Contact - Mark
