Job Description We currently have an exciting opportunity for a self-motivated Claims Administrator to join our Claims team based in Tullamarine HQ on a part time basis. This role will be responsible for handling the backend administrative duties and proactively contacting customers regarding damagers. The successful candidate will also be in charge of keeping accurate and complete file records for all customers which includes prepping files for recover. Why join Europcar? A career in a globally recognised company that values its employees Management support to coach and mentor you along the way, only setting you up for success Free onsite parking and hybrid working arrangements available Rewarded with an inclusive and dynamic team environment Proudly ranked in the Top 30 of the 2025 GoodCompany Awards Access to Employee Assistance Program and free premium subscription and unlimited access to the Calm app - the 1 app for mental fitness! Discounted car rental - great discounts for staff, family and friends Great culture, working with an energetic and high performing team Some of the key responsibilities include: Investigating vehicle damage cases, advise probable outcome and communicate to customer and internal departments Gathering and sorting relevant information in order to raise and process new claims Preparing IRF paperwork for refund/charge transactions or outsource recovery allocation Dealing with telephone inquiries regarding claims and provide information as requested Maintaining accurate file notes surrounding financial transactions and case development Responding to email queries Proactively resolve any issues that may inhibit the flow of work Developing a sound knowledge or Europcar Rental Terms and Conditions Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with company guidelines To be considered, you should possess: Strong customer service skills and being able maintain a calm and professional approach Exceptional level of communication skills, both verbal and written Ability to work in a fast paced environment and under pressure to meet deadlines Possesses problem-solving skills Computer literate is highly desirable Proven ability to work in a team environment Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com
