Position: Level 2 Support Technician Location: NOR, Perth Salary: $75,000 - $85,000 super perks Job Type: Contract (Short-term, Immediate Start) Position Overview: Join a growing team focused on providing excellent support to their client base. This role offers extensive career development, structure, thorough documentation and clear processes. Perks: Extensive learning opportunities, including promotions and funded certifications. Collaboration with experienced engineers. Modern offices and a supportive team environment. Comprehensive onboarding process and personalised check-ins to ensure alignment with goals. Knowledge-sharing environment with an open-door policy. On-site parking is available. Flexible working arrangements after passing probation. Role Responsibilities: Provide a mixture of onsite and remote support. Support networks, software configurations, and applications. Provide support for system installations, upgrades, and configurations. Assist with system permissions, device configurations, and software deployments. Manage support tickets and ensure SLAs are met. Act as an escalation point for technical issues, offering guidance and support to the junior team. Support system upgrades and backup server checks Manage and upgrade firewalls, routers, and switches. Collaborate with external service providers for warranty services and escalate complex issues when necessary. Participate in site visits and provide support for new user onboarding. Opportunity to be involved with project work. Maintain client documentation and ensure knowledge base updates are current. Coordinate with external parties and providers. Role Requirements: 2-3 years of previous experience in a technical support role. Experience acting as an escalation point for junior support teams. Strong customer service and problem-solving skills. Experience with Microsoft Office suite, Windows Server, Active Directory, and M365. Strong understanding of IP networking and troubleshooting connectivity issues. Driving licence and own vehicle. We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: info@ouirecruitment.com Phone: (08) 6219 8033
