As a Store Manager, you will be responsible for driving retail sales, while delivering genuine and thoughtful customer service. This involves supporting, managing and developing the talent and capabilities of your team. You will be required to lead by example via retail operational excellence, to provide a productive, efficient and collaborative work environment: Ensuring a welcoming environment for the client in the store Sharing with the client your knowledge on the art of fine perfumery, on the brand, and on the collection, and create genuine, authentic connections with clients Lab Technician - fully managing the lab: compounding perfumes, managing the ingredients and stock, labeling and boxing the creations with care. Building client database by gathering client information. Amenity partnership scouting and local/in store event host Addressing and successfully resolving client situations according to company philosophy and escalating to corporate level for specific requests Ability to hold real conversations with our clients, and can talk outside of traditional retail scripts Ability to quickly learn new procedures and processes Up-keeping and maintenance of the Boutique (retail floor as well as lab area, stock room) Monitoring daily, weekly, monthly sales and key performance indicators and coaching team in all areas of customer service Rostering effectively to optimize peak trade opportunities Ensuring full stock of merchandise and detailed inventory management
