DHA is seeking an experienced Assistant Regional Operations Manager to join the Victorian Service Operations Team Apply now to enjoy a rewarding career at DHA! About us DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence's operational needs. DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. To find out more about DHA, please refer to our website or read our latest Annual Report . The key duties of the position include About your team The Service Delivery Group is responsible for meeting DHA's delivery objectives in the provision of quality housing services including provision, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services. Service Operations maintain the regional offices which serve as the ADF member's first point-of-contact for all housing services including allocations, rent allowance and home maintenance. In addition to managing the incoming member's tenancy, regional office staff members are a valued source of local knowledge on community services and housing market conditions. About the role As an Assistant Regional Operations Manager, you will lead, motivate, and provide clear direction to your team. You will manage the daily program of work, focusing on staff performance and ensuring resources are used effectively and efficiently to achieve business outcomes. Your responsibilities will include ensuring adherence to business procedures and processes, managing workflow, resolving complex issues, and overseeing the region's portfolio of service residences. You will contribute to business goals by ensuring operational and financial performance targets are met, including workforce planning, asset management, contractual requirements, key performance indicators (KPIs), and project management outcomes for the regional office. Additionally, you will lead a team of Property Managers to deliver high-quality customer service outcomes to all stakeholders. You will manage complex maintenance issues, enquiries, and complaints in accordance with policy and legislative guidelines, provide accurate advice to internal and external stakeholders, and actively develop and maintain effective and collaborative work relationships across the organisation.
