This is a Team Leader ( Cruiseabout ) - Port Macquarie, NSW role with Flight Centre Travel Group based in NSW, AU Flight Centre Travel Group Role Seniority - mid level More about the Team Leader ( Cruiseabout ) - Port Macquarie, NSW role at Flight Centre Travel Group Absolutely love setting sail on the seas? Have a knack for making travel dreams come true, especially when it comes to cruise adventures? Looking for your next leadership opportunity? Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our XXXX Store. Let's turn your passion for cruise holidays into an unforgettable journey with us! ✨ Join the cruise revolution and let's make waves together! CruiseIntoYourDreamJob Key Responsibilities Quoting, booking and invoicing cruise bookings and packages Ensure that KPIs are met, meeting and exceed monthly sales targets Support and handle walk in, email & telephone enquiries efficiently and accurately Maximise sales opportunities by upselling & cross-selling Monitor and action all relevant mailboxes daily Maintain accurate and comprehensive product information in order to deliver and generate sales Who are you? Proven experience working in a customer service environment and working towards sales targets Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry GDS experience Exceptional focus on details, adept problem-solving skills, and thrive under pressure Ambitious, highly motivated, and proficient in organizing tasks efficiently What you'll Enjoy: ️Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide ♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills Exclusive Staff Discounts: Accessible via our employee-only portal with 350 of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within. Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism Please advise your leader before applying Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Flight Centre Travel Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Quoting and booking Meeting KPIs Handling inquiries Key Strengths Customer service experience Cruise or travel industry experience GDS experience Problem-solving skills Organizational skills Sales skills Why Flight Centre Travel Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Flight Centre Travel Group not with Hatch.
