This is a Strategy & Operations Lead role with Immutable based in Sydney, NSW, AU Immutable Role Seniority - mid level More about the Strategy & Operations Lead role at Immutable About Us Immutable is a global technology company, powering the leading platform for building games on Ethereum. We are on a mission to build the future of gaming by redefining how games are played and discovered. Founded in 2018, Immutable is one of the fastest Australian companies to hit unicorn status, having raised more than AUD $300M and a valuation of AUD $3.5 billion. Currently, the Immutable Group consists of the Immutable Platform, the leading platform for building games on Ethereum powering successful games like RavenQuest and Immortal Rising 2, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians. Our ambition is to make digital worlds real; we have incredible global growth plans as the fastest growing gaming chain in 2024 with 250 games signed, more than in all previous years combined. About The Role : Immutable is scaling fast, and as we transition from high-growth startup to a commercial powerhouse, the complexity of the business is increasing. We are looking for a Strategy & Operations Lead who can be deployed into the most critical challenges across the commercial organisation and act as a high-leverage operator to help us grow not just fast, but smart. This is a rare opportunity to work across the entire commercial engine. You’ll jump into the highest priority problems across Business Development, Customer Growth, Partnerships, and Commercial Operations, and own the solution end-to-end. Whether the challenge is creating a new outbound sales motion, designing a land and expand program, or building the revenue engine that moves money through the business with speed and integrity, you’ll be the person who figures it out and operationalises it at scale. You will partner closely with commercial leadership and gain exposure to the most consequential decisions in the business. The role is perfect for someone who is impatient for impact, thrives in ambiguity, and wants to build systems and processes that unlock measurable commercial outcomes. You'll Be Empowered To : Design and implement outbound motion playbooks and collateral for high value customer segments Create data driven land and expand programs to accelerate account expansion across existing customers Build and operationalise lead to cash systems that reduce friction for reps and maximise visibility for leadership Turn forecasting into a predictive model by analysing conversion rates, pipeline velocity, and deal weighting Architect commercial workflows such as inbound lead routing, quote to cash, and handover to Customer Growth Act as an internal consultant for strategic GTM challenges like compensation design, territory design, or churn analysis Drive cross functional alignment by working with BD, CG, Partnerships, Product, Finance, and Operations We'd Love You To Bring : 2 to 4 years of experience in top-tier strategy consulting or an equivalent high complexity problem-solving environment Strong bias for action, with a track record of delivering results quickly rather than optimising for perfect plans Fluency in commercial metrics and the ability to use data to tell a compelling story and influence decisions Execution strength across modelling, process design, system building, and cross-functional rollout Comfort working in ambiguity with the ability to rapidly adapt, reframe problems, and shift priorities as needed Strong influencing skills with the ability to drive alignment without authority and bring stakeholders on the journey High learning velocity and a genuine interest in how commercial engines scale in high-growth companies Bonus Points For ✅: Experience in Revenue Operations or Strategy & Operations within a B2B SaaS company Hands-on work with CRM optimisation, compensation design, or pricing strategy Experience working directly with Business Development or Customer Success teams Experience creating executive ready insights from large, messy datasets We are proud of the benefits that we offer for all of our employees globally. Here is a snapshot: Attracting the best global talent: We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance Our flexible working model blends the best of both worlds: Sydney-based employees enjoy three days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage. Levelling up your growth We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development Enjoy access to free online courses via Udemy Helping you thrive ♀️ Enjoy USD $800 per year to put toward your health and wellbeing Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe Leave when you need it the most: New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday Additional Information: Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far. We are a 2025 Circle Back Initiative Employer – we commit to responding to every applicant. *A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you! Join us in shaping the future of web3 gaming! LI-Remote Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Immutable team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Designing outbound motion playbooks Creating data-driven programs Building lead to cash systems Key Strengths Problem-solving Data analysis Project management Revenue Operations experience CRM optimization Business Development experience Why Immutable is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Immutable not with Hatch.
