This is a Customer Service Representative - Casual role with Datacom based in Adelaide, SA, AU Datacom Role Seniority - junior More about the Customer Service Representative - Casual role at Datacom Description Why Datacom? At Datacom, we work with organisations and communities across Australia and New Zealand to make a real difference to people’s lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need — when they need it. We’re passionate about developing, retaining, and promoting diverse talent. When you join our team, you’re not just taking a job — you’re opening the door to a career full of possibilities in Customer Operations, IT, and beyond. With a dynamic, agile culture and supportive teams, you’ll feel valued and recognised from day one. About The Role We’re hiring casual Customer Service Representatives to join our Modbury-based Federal Government support team. In this role, you’ll be the friendly and professional first point of contact for customers — helping them solve problems, access essential services, and achieve the best possible outcomes. Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference. Whether you bring experience from healthcare, customer service, hospitality, retail, or call centres — or you are brand new to the industry — we’ll provide full training, knowledge resources, and ongoing leadership support so you can thrive. What You’ll Do Handle inbound customer enquiries via phone, email, and processing items Build rapport quickly while providing accurate, timely information Identify and resolve issues by following clear processes and guidelines Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality What We’re Looking For Clear, confident verbal and written communication Strong attention to detail and accuracy under time pressure Team player who contributes to a positive environment Empathy and patience, especially when assisting people in challenging situations Comfortable navigating multiple computer systems (typing speed 20 WPM or higher) Australian Citizenship and ability to obtain and maintain a Security Clearance Previous customer service or contact centre experience is highly regarded but not essential — transferable skills are welcome; our training will set you up for success Operating Hours This is a casual opportunity, required availability is a minimum of 22.5 hours per week across our operating hours. Our operating hours are Monday to Friday between 7:00am and 7:00pm on a rotating roster with flexibility to support all of your out of work commitments. Please note: Full time availability is required for the training period. Benefits Excellent career development with proven pathways through Datacom Academy Fully paid Cert III in IT, with course fees and study time covered during paid work hours Best-in-class reward & recognition programs Corporate retail discounts & regular social events Paid parental leave $1,000 employee referral program Join Us At Datacom, you’ll work alongside good, genuine people in a welcoming, inclusive environment. You’ll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia. If you’re looking for meaningful work, vocational training, and real career progression, we’d love to hear from you. How to Apply: Click ‘Apply’ and start your career journey with Datacom today. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Datacom team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Handling inbound customer enquiries Building rapport quickly Meeting Key Performance Indicators (KPIs) Key Strengths ️ Clear, confident verbal and written communication Strong attention to detail and accuracy under time pressure ❤️ Empathy and patience Comfortable navigating multiple computer systems Previous customer service or contact centre experience Team player Why Datacom is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Datacom not with Hatch.
