We're searching for a travel professional with a love for Japan and a flair for customer service to join a business that does things differently. This is your chance to be part of a globally respected travel brand that cares deeply about meaningful, ethical, and well-organised experiences. With strong values, loyal customers, and a passionate team, this organisation is committed to delivering tailor-made holidays that celebrate local culture, food, history, and connection. What you’ll do: Craft thoughtful, personalised Japan itineraries that make customers feel truly cared for Bring your own travel experience and knowledge to life through engaging conversations and honest advice Guide customers through their journey from first enquiry to post-trip follow-up Work as part of a warm, knowledgeable team that values collaboration and quality over quotas What we are looking for: Previous sales, hospitality, travel, education or client service experience would be beneficial however, you don’t need a background in travel sales just the curiosity, service mindset and communication skills to thrive in a customer-facing planning role. You’ll be trained in their systems and destination knowledge. What matters most is your: Deep interest in Japanese culture, society and travel (lived or travelled experience a plus) Professional written communication skills Comfort handling detailed planning and logistics Customer-first mindset and strong initiative Strong attention to detail, time management and problem-solving ability The Business: This is a business built on passion for travel, for cultural understanding, and for doing the right thing by customers and communities alike. You’ll find a humble, inclusive team that believes in quality service, work-life balance, and purposeful growth. Hybrid work is supported, and the environment is ideal for someone who is self-driven but loves being part of a close-knit team. Location: Brisbane Employment Type: Full-time Salary: Competitive base super bonus structure For more information please reach out to natalia.sawran@talentweb.com.au
