Lead and motivate a key customer service team Rewarding opportunity for those who want to step up and enjoy a challenge Open to internal ACM team only - $39.93 base hourly rate plus 25% casual loading About the Team The Customer Experience Pillar ensures that Arts Centre Melbourne places the customer first by creating and delivering experiences of unique value. The team is accountable for delivering an integrated end-to-end customer journey that provides a remarkable experience each and every time. We deliver success in our customer focused business functions of Front of House, Ticketing, Marketing, Hospitality, Strategic Communications, Car Park, Retail and Guided Tours. We are the largest team in the organisation. The Customer Service team is responsible for consistent and outstanding service across all customer touchpoints. About the Position We are currently seeking a passionate individual to lead and support our Visitor Experience team in the Car Park delivering outstanding customer service to our visitors and to ensure the efficient and effective operation of the car park. Casual position, band 3.1 $39.93 per hour plus 25% casual loading. Your Skills and Experience Excellent written and verbal communication skills Ability to form and maintain relationships with a range of internal and external stakeholders Understanding of current technology and operating systems, and ability to learn and apply new technology within a reasonable timeframe Demonstrated experience in managing and supporting customer service teams to deliver results Significant experience in delivering exceptional customer service Experience at working under pressure and conflict resolution Experience with technical car park applications well regarded In this role you will be required to work daytimes, evenings, weekends and public holidays. You will also be required to at times work in underground, dark and outdoor environments. For more details, please read Position Description - Coordinator, Car Park - November 2025.pdf Enjoy Team Member Benefits As a valued member of our ensemble, you will enjoy: Complimentary tickets Discounts at food & beverage outlets Discounted commuter benefits and onsite parking Access to wellbeing activities and learning and development programs Free access to Employee Assistance Programs which includes specific support to our First Nations team members and specific counsellors for members of the LGBTQIA community and People of Colour. Apply Now! Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA community and people of all ages. We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to PeopleAssist@artscentremelbourne.com.au Please submit your resume together with a cover letter by 11:55pm, Monday 24th November 2025 . Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date. Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia . Arts Centre Melbourne is an Equal Employment Opportunity Employer .
