Job Description Join our Fitness & Wellbeing vertical as a Customer Success Coorindator in Melbourne, to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences. You’ll join our Fitness & Wellbeing vertical where we’ve recently brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets like the US, Canada, UK, Europe, Japan, Australia and New Zealand. We have market-leading software products like Xplor Gym (Membr), Mariana Tek, TrueCoach, Clubware, Resamania and Xplor Recreation designed to help our clients manage and grow their business. Reporting into the Commercial Director, you will help us by providing efficient and effective support to our Customer Success Managers and wider organisation. Some of the other responsibilities include: Act as primary support point for our Enterprise Customer Success Manager Coordinate onboarding activities including scheduling training sessions, collecting documentation, and updating status trackers. Provide ongoing training and support for Customers Monitor and manage Salesforce cases or queries from customers and route them appropriately. Answer incoming customer calls via the phone queue, providing prompt, professional, and courteous support or routing queries to the appropriate team as needed. Maintain accurate and up-to-date records in Salesforce and other internal tools. Perform general administrative duties. Maintain and update spreadsheets ensuring accuracy and confidentiality of information. Assist with preparation of documents. Follow up with customer and client correspondence where necessary. Collaborate with other team members & departments to ensure smooth workflow and effective communication. For this position, we offer a hybrid and flexible working model, where you will spend 2 days per week in the office and the rest working from home.
