Finance Senior Service Officer (Banking and Reconciliations) Clerk Grade: 5/6 Salary Range: $99,938 - $110,271 pa, plus employer's contribution to superannuation and annual leave loading Employment Type: Ongoing full-time role Location: Goulburn based - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. Application Closing: Monday, 1st Dec 2025 [9:59am] Your role As a Finance Senior Service Officer you will provide finance services and contribute to a positive customer experience within the Department of Customer Service. You will be part of a specialised finance team processing banking and reconciliations transactions across DCS. What you’ll do As part of the Government Shared Services division, you will be responsible for: Creating a positive customer experience by providing finance services, support and advice Supporting the development of the team and assisting on complex issues Following agreed processes to maintain data within the finance system, ensuring changes are authorised within Department delegations and ensuring data timeliness, accuracy and compliance Maintaining knowledge of and interpreting financial payments, legislation, policies and procedures Completing manual calculations and adjustments Handling the day-to-day review of bank statement load errors, post processing errors, manual allocation of receipts, manual journals for incorrect postings from automated bank statement load and any additional requirements for banking reconciliations Supporting testing of any system changes to Banking settings or design Supporting Strategic Finance with reconciliations and ad hoc information requests Maintaining reconciliations in accordance with accounting standards, department procedures/ guidelines and meeting delivery timelines. The Government Shared Services area partners in the delivery of value added shared services, performance and risk solutions that result in improved customer experiences. The work we do enables our customers to deliver their services. What we’re looking for The successful candidate must demonstrate strong capabilities in: Ability to maintain accuracy and consistently provide timely service in a high volume, busy environment Customer centric approach in meeting Service Partnership Agreements Maintain a working knowledge of legislative, policy and procedure changes Experience engaging and motivating staff and developing capability and potential in others. What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements, and is valid for a period of up to 18 months. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Customer Service (DCS) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Got a question? For more information about the role or what it’s like to work for DCS, please contact the hiring manager Natalie Ryan on (02) 9372 8948 or at natalie.ryan@customerservice.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Jyothsna Jain at JyothsnaAshok.Jain@customerservice.nsw.gov.au The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Jyothsna Jain via JyothsnaAshok.Jain@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday. 1st Dec 2025, 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact JyothsnaAshok.Jain@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
