We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact! WHY JOIN THE A-TEAM? Come for a career, stay for the fun! Enjoy a weekly pay run – TGI Thursday’s Grow your career - yes, we love to promote internally Employee referral bonus Do meaningful work and collaborate with the best A SNAPSHOT OF YOUR ROLE As a Sales Team Leader based in Melbourne, you’ll drive performance, inspire your team, and deliver results that exceed client expectations. You’ll play a key role in leading a team of high performing sales agents to hit targets, deliver quality outcomes, and champion our culture of excellence. Lead, coach, and develop a team of contact centre agents to achieve sales targets and KPIs Deliver regular coaching, feedback, and motivational sessions to build engagement and capability Drive continuous improvement across processes, performance, and customer experience Partner with the Operations Manager to implement strategies that boost efficiency and outcomes Manage daily workflows and team rosters to ensure optimal productivity Handle escalated customer enquiries and complaints with professionalism and empathy Support compliance, quality assurance, and administrative excellence Lead by example — demonstrating reliability, teamwork, and a customer-first mindset A BIT ABOUT YOU Previous experience as a Customer Contact Officer is essential Demonstration of prior performance and ability in a Team Leader or 2nd in Charge capacity, overseeing a team of agents Familiarity with contact center technology and software Adjust approach in line with changing priorities, is open to acquiring and developing skills and knowledge, adapt to new ways of working or organise work to deliver results Managing People Builds an organisational culture in line with Acquire values; Inspires commitment of others towards goals and vision of the organisation Drives a positive organisational culture Promotes and maintains the wellbeing and motivation of others Innovation and Continuous Improvement Process ideas and concepts across the business to develop new and different ways of thinking, working, or delivering solutions Strives to improve efficiency, effectiveness, and quality of work Self-Awareness Has conscious understanding of the impacts of own behaviours, emotions, and thought processes Takes action to improve personal effectiveness Business and Commercial Acumen Ability to drive financial performance and meet targets Communicate with Impact Use various communication types to convey information, ideas, and insights in ways that maximizes understanding of key messages Critical Thinking and Problem Solving Objectively analyse and evaluate available data, points of view, needs of stakeholders and potential solutions before recommending relevant actions or decisions WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever : Smart questions spark smart solutions. Entrepreneurial Energy : Think like an owner. Solve like a founder. Fast with Intent : We move fast and deliver real results. Laugh and Learn : We don’t take ourselves too seriously, just our results. What are you waiting for? Come for a career, stay for the fun! Join the A-Team and experience the A-Life!
