Description Bring Your Customer Service Skills to Healthcare! Contact Centre Agent – Rockhampton Mater Hospital Location: Rockhampton, QLD Hours: Monday to Friday, 8 AM – 5:30 PM Type: Full-time & Casual Looking for a role where you can make a real difference? Join the team at I-MED Rockhampton Mater Hospital and be the first point of contact for patients who need care. If you’re passionate about helping people and thrive in a busy, supportive environment, this is your chance to shine. What you’ll do Book patient appointments for scans and procedures with accuracy and empathy. Handle patient inquiries via phone and email, providing clear, compassionate information. Work closely with clinical teams to ensure smooth scheduling and patient flow. Maintain confidentiality and uphold hospital standards in every interaction. What we’re looking for Strong communication and customer service skills. Ability to stay calm and organised in a fast-paced environment. Previous experience in a contact centre or healthcare administration is an advantage. Comfortable using computer systems and managing multiple tasks. Why you’ll love working with us No weekend work – enjoy a stable Monday to Friday schedule. Be part of a supportive team that values collaboration and care. Opportunities for career growth within the I-MED network. Make a genuine impact on patient experience every day. Ready to join a team that cares as much as you do? Apply now and help us deliver exceptional service to our patients.
