Description Let’s grow together! About Zurich Cover-More Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey. Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific. Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers. So, what’s the job? You’ll be the first point of contact with our customers (mainly via phone) to ensure an efficient and positive claims process You’ll be responsible for assisting with the management of the 3rd Party Service Providers and Claims Payment processes You’ll oversee administrative tasks relating to an onshore portfolio for specific partners You’ll complete payment audit functions including liaising with Providers, Internal and External Stakeholders, reconciliation of accounts and determining case coverage You’ll act as the primary contact point for administrative-level escalations and claims, ensuring turnaround and processing in alignment with GICOP and AFCA legislation And what are we looking for? You’ll have a passion for providing leading customer service You’ll have strong communication skills with the ability to both build rapport and have difficult conversations with stakeholders as required You’ll have proven experience in a similar role eg administration, financial auditing, claims, customer service You’ll have the ability to detect and observe patterns You’ll ideally possess a strong understanding of insurances processes and legislation So, why choose us? We value optimism, caring, togetherness, reliability, results focus and forward-thinking. We have more than 2900 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight. Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business! Take the time you need. For you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today! Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. Apply today and let’s go great places together! Please note we will review applications as they are received so do not delay in applying! To learn more about working at Zurich Cover-More, check out our careers and benefits page!
