The Opportunity We have an exciting opportunity for a highly motivated Service Coordinators to join our Operations team based in our brand-new Cronulla Office. Possessing excellent attention to detail and the ability to adapt to our fast-paced environment, you will be responsible for the management, coordination and delivery of all preventative and reactive facilities maintenance works to our range of clients nation-wide. This opportunity will suit someone who is looking to be part of a fast-growing company and develop into an integral person within Modus. Key Responsibilities Our Service Coordinators manage the end-to-end delivery of all facilities maintenance repair requests, including: Allocation of works to our local Trades and Service Delivery Partners Effective End to End work order management; ensuring job requests meet customer expectations and KPI’s. Receive and manage incoming calls and emails accordingly Building effective working relationships with our regular contractors and Modus technicians Responding to Priority maintenance requests and coordinating timely responses Maintain and manage accurate data in the Modus database; TSM Delivery of exceptional customer service Adherence to our safety and escalations protocols. Skills and Experience Strong communication and interpersonal skills, with the ability to convey complex information clearly and effectively. Excellent verbal and written communication skills Strong customer service ethic and focus Strong problem-solving and technical skills Attention to detail and desire for accuracy. Confident and professional phone technique Ability to build effective relationships and manage stakeholder service needs and expectations. Effective time management to deliver on goals. Ability to develop knowledge of Modus Systems and processes Demonstrated experience with Microsoft Office suite, Outlook, excel, etc. An understanding of the adherence to Key Performance measures Experience in using Contact Centre Platforms, Knowledge Management Systems, SharePoint etc – Preferred
