Join a world-class engineering culture in Sydney Deeply impactful role with a global technology leader 12 mos Max term contract accrued leaves; (not a casual contract/day rate) Ready to put your problem-solving and frontend skills to work on a world-class cloud platform? We’re seeking a sharp, customer-centric Application Support Engineer to join a highly collaborative APJ UX Tech Support team , supporting an elite client base across the globe. You'll be joining a high-performing team where your expertise is valued & invested in at one of the world's most respected Tech/Saas companies. You'll receive a comprehensive & structured training program to ensure a deep immersion into our cutting-edge platform, setting you up for success & significant long-term career growth. What Your Days Will Look Like: Take ownership of investigating and resolving complex frontend & UX-related platform issues for enterprise customers. Act as a technical authority, analysing log files, debugging complex web components, and collaborating with development teams to drive resolutions. Contribute your expertise to a global knowledge base, becoming a SME on a platform used by the majority of the Fortune 500 companies. What You’ll Bring to the Table: Proven experience in a customer-facing Application, Software, or Technical Support role; Having Web or FE development background would be a plus also Strong diagnostic & troubleshooting skills in core web technologies, including JavaScript, HTML, CSS. Exceptional communication skills, with the ability to articulate complex technical solutions to customers, developers & business stakeholders. Must have Full Australian working rights & the ability to work in a hybrid model in the Sydney CBD (2 days/week). Experience with enterprise SaaS products & an understanding of OO principles (e.g., Java) would be highly regarded. Nice to haves: Experience with JavaScript frameworks (AngularJS, Jelly) Knolwedgeable of web application stacks & relational databases (MySQL, Oracle) Familiarity with Linux, UNIX, or other OS Experience in incident management, defect & escalation management What you can look forward to: A stable, 12-mos max-term contract accrued leaves with strong potential for Perm conversion A supportive, high-performing tech culture that invests in your expertise through structured training & continuous learning. Career growth opportunities & the chance to build your career with a leading Saas/Tech leader Don't miss out - APPLY below or email: vanessa@realtimeaustralia.com and we'll be in touch with you asap! Feel free to check out our other job openings & set up job alerts here: h ttps://www.realtimeaustralia.com/job-search/
