'Best Company to Work For' ' Shape the digital journey for millions of users! Initial 12M Contract - Hybrid WFH & WFO - Sydney CBD Join a world-class Customer Success team dedicated to helping users help themselves. You will be responsible for making the customer journey simpler and more effective by providing clear, accessible, and high-impact self-help content. What You'll Do Design, write, and manage content across articles, FAQs, and in-product messaging. Use analytics and customer data to identify user pain points and improve content. Audit and maintain existing help content to ensure accuracy and discoverability. Collaborate with UX, Product, and Support teams to deliver content for new releases. Advocate for the customer and test new approaches to improve the self-help experience. What You'll Bring 5 years in content design, UX writing, or technical writing (SaaS/FinTech preferred). A portfolio that demonstrates your ability to write clear, user-centred content. Hands-on experience with a major CMS (e.g., WordPress, Zendesk). A data-driven mindset and experience using analytics to guide decisions. Proven ability to work independently in a fast-moving, agile environment. What's Next? If you have a passion for digital self-help, APPLY NOW . We are reviewing applications immediately.
