About Us People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? Everyone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907. Join a Team Where Your Work Truly Matters At Wesley Mission Queensland (WMQ), we believe in care that goes beyond the clinical – care that connects. As a Family Support Worker for our Youth at Risk Alliance, you’ll play a vital role in enhancing the health and wellbeing of young people and their families with complex needs. YARA provides coordinated and integrated case planning for children unborn to 18 years with complex needs, and their families through its Complex Needs Assessment Panels (CNAP). The CNAPs comprise of senior members from a range of government and non-government agencies working collaboratively to support vulnerable children and young people on the Gold Coast and in Beenleigh. Why Join WMQ’s Youth at Risk Alliance Team? Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care. Work-life balance – Enjoy flexible hours that work around your life, we promote a culture that values personal time and well-being. Make meaningful impact - Join a collaborative team dedicated to helping young people and their families navigate life’s challenges and build brighter futures. Collaboration and Team Building Days – Our team is at the centre of what we do best, so we make sure we take the time to come together to appreciate and celebrate our team! Team Culture – Be part of a collaborative and supportive team that values your skills and wellbeing. Career development – Structured induction, mentorship, and professional growth pathways. Attractive Remuneration plus packaging benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions. Perks and Benefits – We love our employee benefits, and you’ll love them too! Get discounts on private health insurance, gym memberships and travel and so much more Free and Secure Car Parking – No more paid parking! Employees can enjoy complimentary access to secure parking, ensuring the safety of their vehicles while at work. Career Advancement Opportunities – We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development. Your Role as a Family Support Worker Our mission is to support children, and their families navigate complex needs and issues with a person-centre and ethical approach. Asa Family Support Worker, you will: Supervise, support and assist the target group to achieve their case management goals. Provide intensive in-home support, mentoring and role-modelling to families where there may be parenting difficulties and that are case managed by the Panels. Cooperate, liaise and negotiate with key stakeholders in conjunction with, and on behalf of, the client. Where appropriate, transport clients to and from appropriate activities and appointments within, and outside of, business hours. In conjunction with the Panel Coordinators, facilitate and support group-based or experiential programs. Maintain appropriate, accurate and professional case management notes that can be submitted as admissible documents. Implement assessment procedures and protocols in line with Program requirements. What We’re Looking For Minimum Bachelor level qualifications in Social Work, Human Services or related field. Experience working with children, young people and families who have multiple and complex needs. Understanding of issues faced by families in relation to parenting and the use of best practice models for engaging families. Experience with case management principles within a strengths-based, holistic framework and client-centred framework. Ability to work with minimal supervision, in an environment requiring flexibility and as part of a small team High level of verbal and written communication and interpersonal skills, including report writing, negotiation, advocacy and the ability to effectively engage with children, young people and families and other service providers. Essential Requirements Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy). Relevant probity checks required by legislation and WMQ Limited policy. Current Driver’s Licence and willingness to travel for work. Why WMQ? We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story. We offer our team members: Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace! Access to salary packaging benefits that enable you to increase your take-home pay Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage Access to discounts on private health insurance, gym memberships and travel WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.
