The Connected Care Branch is seeking a Connection Support Lead (APS6) for a Full-time ongoing position. The Connections team provides end-to-end implementation support for software developers, healthcare provider organisations, and mobile applications integrating with national infrastructure. The team also develops and supports service model options and requirements for national data hubs. As the Connection Support Lead, you will act as the central coordination point between software developers, internal Agency teams, and external technical partners. This role involves assisting software developers to implement Agency conformance criteria and technical standards, including security requirements. You will also contribute to project and program initiatives, driving process redesign and continuous improvement through active participation in working groups and collaboration across multiple Agency teams. The key duties of the position include Skills and Experience (Essential Criteria) Proficiency in implementing conformance criteria, technical standards, and security requirements. Strong stakeholder engagement and exceptional communication skills to manage relationships effectively. Experience with process redesign, continuous improvement initiatives, and contributing to project and program delivery within digital health setting. Knowledge of quality assurance practices, including content QA and proofing to ensure a high standard of user experience. Ability to develop and maintain written guidelines and procedures to ensure consistency and accuracy in publication processes. Proven experience providing technical support and coordinating with software developers, internal teams, and external partners.
